Chester 3 Stars Hotels

"Here’s a polished, firm but fair review you can use (keeps your key points but strengthens the impact): I stayed at Crabwall Manor Hotel & Spa (room 50) and unfortunately had a very poor experience. I was not informed at the time of booking that a wedding would be taking place. I have no issue with events being held, but the noise continued until around 1am and made it impossible to get any sleep. When I raised this with staff, I was simply told “there’s nothing we can do as it’s a wedding.” No attempt was made to offer a solution, such as moving rooms or finding any compromise, which was very disappointing. In my view, this falls short of the standard expected under the Consumer Rights Act 2015, as the service was not provided with reasonable care and consideration for guests. The following morning, the reception staff were equally disappointing—dismissive and lacking any real acknowledgement of the issue. A more professional and empathetic response would have gone a long way. To add to this, the breakfast was poor. The quality of the food felt cheap, and the presentation and appearance of staff did not inspire confidence in hygiene standards. For a stay costing over £100, I expected a much higher standard across the board. "

"It was an average larger hotel but we felt a bit disappointed by our stay, unlikely to return. The room was next to a dual carriage way and noisy with the cars/smelt of petrol fumes, when requesting a change of room we didn’t get much response. The place was generally a bit run down. The breakfast was ok but limited to traditional cereals and an average cooked breakfast- little choice for vegetarians, continentals or those who wish for more healthy options. "

"Breakfast was great, lots of choice "

"I have stayed at The Pied Bull twice in the last year when visiting from the US. I stayed in 2 different rooms, a twin and then a double, both in the main building. Both rooms were clean and comfortable. The pros are location, being convenient to everything that Chester has to offer including sightseeing, shops and places to eat. The price is also reasonable for being in the city center. The cons are no parking on site, although there are many options within a 10 minute walk from the property. The showers in both rooms were very slippery and not very good at containing water, the bathroom floors were always very wet after using the shower, despite a bath mat. As far as staff, shout out to Peter who is friendly, helpful and professional. What an asset to the property. I look forward to staying at The Pied Bull in the future."