2/10 Terrible
Kurt
Traveled with partner
Feb 27, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Absolutely awful.
#1. We were supposed to receive check-in instructions 48 hours before our arrival. We did not. I tried to reach out to Urban Rest, but no one would answer. I finally reached out to Expedia the night before, and they were able to get a hold of Urban Rest and have our check-in instructions e-mailed to us.
#2. It was 38c(98f) in Sydney when we checked in. There is no temperature control in the place. No thermostat. The room was well over 40c(100f). They provided a small plug-in AC unit, which we plugged in immediately, only to find that it did not work. I reached out to Urban Rest (they are not easy to get a hold of), and was told to use the fans in the room, which there were none. I was then told that it was supposed to be cooler tomorrow. Meaning: 'you will be miserable today, miserable tonight, but you may be a little less miserable tomorrow.'
#3. There is no parking near the location. But what is worse is that they were useless in helping. Q: Can we park on the street? A: I don't know. Q: Is there a parking garage nearby? A: I don't know.
#4. The majority of the time the code to unlock the door didn't work. And since there are no employees, you just have to send there entering it repeatedly until it does.
#5. The room is TINY. I've been in small hotel rooms before, but this is so small the sink doesn't fit in the bathroom. It's out next to the bed.