6/10 Okay
Lauren
Traveled with family
Oct 29, 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
Honest review- good 3 star hotel
*honest review*
Loved the proximity to the beach - 2 min walk. Loved the cleanliness of the pool. Loved the dining hall space- large windows and buffet area so wasn’t crowded (October half term).
We really enjoyed our holiday but the photos are very staged and don’t actually show the real hotel. I’ve stayed in many hotels before and I found this really odd. For instance there are photos of staff serving cocktails from coconuts, photos of croissants on tables etc (realise this might sound silly). But when choosing a hotel, especially an all inclusive, I expect an unfiltered reality of what I see in the photos. Drinks were all served in plastic cups - so a wine is served in a half pint plastic cup (unless using self serve in the dining hall) and cocktails are mostly ready mixed but not very good. For instance a mojito is made with no fresh mint/lime it’s all made from syrups.
Descriptions of ‘tiki bar’ and Hawaiian themed hotel are totally lost at the actual hotel and in reality the photos on Instagram/hotel website are all staged and edited.
Reception staff - now I never like to write bad reviews but honestly we haven’t ever encountered staff this bad. They were very friendly but 2 of 3 staff we saw all week couldn’t speak good English and it was hard to communicate. We had a 3 month old and a pram and requested a ground floor room (no lifts in the hotel) we’d arrived at 5pm and were told we could only have a room on the top floor and to speak to someone else.
Lauren
Stayed 2 nights in Oct 2023