6/10 Okay
julia
Traveled with group
Jun 17, 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
No gluten free options apart from one roll at breakfast, despite requesting the menu and details well in advance of our stay. Overcooked breakfast items on the buffet (cremated bacon, tomatoes and sausages) and cold fried eggs. The only nice items were the mushrooms and fruit. Poor service in the sports bar - when we asked for a glass of rose, we weren’t told there were actually a couple to choose from, so when we returned the nasty house wine which smelt and tasted off, the server acknowledged how bad it was then said she would only change it if we paid extra. The nachos were revolting - cold, covered with bright orange cheese sauce rather than real cheese, they were missing the jalapeños, and instead of spring onion, they were smothered in awful dried onion flakes. And all real coffee machines were out of action, so no lattes or cappuccino, only instant! The only saving grace was Jan in the restaurant who couldn’t do enough for us and tried to help as much as possible, suggesting the continental cheese and meat platter which was delicious. If she hadn’t been there, we would have rated this far lower despite the hotel being in a beautiful location withy lovely grounds.
julia
Stayed 1 night in Jun 2024