2/10 Terrible
Maria
Traveled with family
Feb 20, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I check-in for my 2 rooms 2 nights reservation, the receptionist said I have only one room 1 nights. After spending hours arguing with the receptionist and the supervisor and show them the charges from Expedia that it was already fully paid, they said that they found the right confirmation number for my reservation. There was Incomplete toiletries and the things that should be inside the room were missing as what was stated on the list of items written on a piece of paper found inside the room with a price on it. At one point, there was no water. We stayed for two nights for two rooms. On our second day, One of the room was cleaned and replaced the beddings but the other room was not clean and trash was not even remove. Kettle for coffee in one room but not the other room. Carpet was so filthy. Customer service was so bad. I suggest for a proper training for all employee. Never again will I go to this hotel/suite or suggest to anyone. Overall, bad customer service and filthy rooms.
Maria
Stayed 2 nights in Feb 2024