6/10 Okay
Candi
Traveled with family
Jun 18, 2024
Disliked: Amenities, property conditions & facilities
Breakfast lady was Awesome! On the 2 day gave front desk a maintenance a work order ( little flying bugs coming out of sink. Came back to room that evening, the bugs were all over. Went to front desk to ask & to follow up on the work order. Front desk said that their was no notes or work order . ... Following day checked out asked if the Manager could give me a call. That front desk rep said yeh of course maybe he can credit you back one night. Manager never gave me a call or followed up with me.
Guess some of the staff... Front desk ( the one I gave the work order to ) follow the example of their Manager but not following through with request & things that need attention!
Ice machine was down by the office & my room. So for 2 day of my stay if I wanted ice & had to get to the front desk to unlock the pool area to use the ice machine their. Pool was closed due to them draining the pool & doing matenance.
I've worked in Hotels & been Front Desk Manager. What happen to me is totally unacceptable, rude, unprofessional. Manager, 1 st Front desk person that I have the work request for matenance, & maybe matenance too Very Poor Customer Service!!!
Candi
Stayed 3 nights in Jun 2024