Philippines Kid friendly Holidays

Room we stayed in was a bit tired looking. Not always clean around certain areas. Staff not very engaging and not always friendly in reception. Lack of communication of what is going on in the resort. Very busy around reception and trying to get transportation.

Staff was wonderful. Some negative points: there are multiple pools on the property, each with kiddie pools but they still allow children to scream and splash guests at the adult pool bar. Breakfast buffet is packed with people and children everyday so the food is prepared en mass so it’s very generic tasting. Best to choose a room package that does not include breakfast and find one of the many breakfast restaurants located close by. Don’t know if this is typical in all rooms but the hot water only lasts about 10 minutes then turns cold. The pool bar service and speed is atrocious and the room service food arrived cold. As well there are very few vegetation options. Most of the service issues are due to the sheer size of the resort and the amount of guests there always. If you prefer a more personal, attentive experience would recommend Mandarin Island a few doors down.

Room and bathroom adequate in size. Bed and pillows comfortable. Staff very friendly and helpful. Towels in both room and pool need replacing as they are old and worn. Breakfast okay but quite expensive compared to other hotels