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"The staff and service were amazing"

"Check in was very smooth , stuff in the lobby, very friendly , only the service around the pool was a little slow , "

"The pools were definitely the best part! Everything was super clean and the food was good, but I wouldn’t say amazing. The staff we interacted with were amazing as well. It was awkward not having a hostess / host stand at most of the restaurants—seating was a bit of a free-for-all. If you waved someone down, they took care of you. Riu Party was loud, but even as close as we were, it wasn’t really that annoying. Didn’t bother us or the kids as we got ready for bed. "

"We visited for our 49th wedding anniversary. The resort and the staff made it trip to cherish for ever. This is truly one of the best anniversary trips that we had. Thanks to the staff at the resort for such wonderful service. Will definitely visit again. "

"Beautiful place and friendly people & very clean"

"Our stay was amazing! The entire resort was clean and the food wasn’t too bad. Only downside is that uber cannot pull into the property. "

"Staff was nice!"

"I had a wonderful vacation at the Krystal! The staff was exceptional...shout out to Rosalba, Sergio, Fanny and Jose at the Grill!!! My concierge Gabriel was so very helpful and kind...Luis at the front desk was welcoming and very kind! I ate at every restaurant and the food was very good and the service exceptional! I will definitely be coming back to the Krystal!"

"I hadn’t realized before booking that the Hyatt Ziva’s beach isn’t swimmable, and I felt a little disappointed leading up to our trip because that was something I’d been looking forward to. But the moment we arrived, all of that melted away. The property is absolutely stunning and truly takes your breath away. What really made our stay unforgettable, though, was the people. Every single staff member we encountered was genuinely warm, kind, and thoughtful. We felt so welcomed and cared for that by the end of our stay, it felt like we had built real connections with everyone. We can’t wait to come back. Staying here is absolutely worth it!"