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Hotel Zihua Caracol

3.0 star property
Travelers soak up the sun at an ocean-view restaurant and relax by a pool surrounded by nature, all while experiencing genuine hospitality at this coastal retreat.

Choose dates to view prices

Hotel Zihua Caracol offers a peaceful escape in Playa La Ropa with stunning ocean panoramas. Guests start their day with breakfast overlooking the water at one of two restaurants, then spend afternoons lounging by the outdoor pool or exploring the garden grounds.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 4

View all photos for Standard Room King Size

Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room King Size

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Familiar

Hypo-allergenic bedding, in-room safe, individually furnished

Suite Familiar

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
In-room safe
Daily housekeeping
  • Partial ocean view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Size

Hypo-allergenic bedding, in-room safe, individually furnished

Suite King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
In-room safe
Daily housekeeping
  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • 49 sq m
  • Sleeps 2

View all photos for Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 2

View all photos for Quadruple Suite

Hypo-allergenic bedding, in-room safe, individually furnished

Quadruple Suite

  • 64 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Private bathroom
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Located on the beach, Hotel Zihua Caracol is in Playa La Ropa, a neighborhood in Zihuatanejo. The area's natural beauty can be seen at Zihuatanejo Bay and La Ropa Beach. Magic World Aquapark and Magic World Aquatic Park are also worth visiting. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours. Visit our Zihuatanejo travel guide
Map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880

What's nearby

  • The golden sunsets in Zihuatanejo Bay and the broad sandy beaches make for stunning memories. Thus photo was taken on Playa La Ropa, which is my favorite beach in Zihua. There are dozens of excellent beach restaurants with amazing views and delicious food. Bring a camera.
    Zihuatanejo Bay
    2 min walk - 0.2 km
  • La Madera Beach
    2 min walk - 0.2 km
  • Kioto Plaza
    5 min walk - 0.5 km
  • Archaeological Museum of the Great Coast
    7 min walk - 0.6 km
  • Principal Beach
    7 min walk - 0.6 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH)
    20 min drive

Restaurants

  • Margaritas
    5 min walk
  • Terracita Beach
    6 min walk
  • Restaurante La Casa Vieja
    3 min walk
  • Bistro Del Mar
    11 min walk
  • Dona Licha
    8 min walk

About this property

Hotel Zihua Caracol

Hotel near Zihuatanejo Bay
Near La Ropa Beach, Hotel Zihua Caracol provides a terrace, a coffee shop/cafe, and a garden. At the two on-site restaurants, enjoy breakfast, lunch, kids' meals, light fare, and ocean views. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Full breakfast (surcharge), express check-out, and luggage storage
  • Smoke-free premises, a 24-hour front desk, and multilingual staff
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like safes and room service.
More amenities include:
  • Bathrooms with showers and shampoo
  • 30-inch TVs with cable channels

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 90 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Restaurante Los Caracoles
  • Terraza Burgados Grill

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 90 for children
  • Early check-in fee: MXN 500 (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

Does Hotel Zihua Caracol have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Zihua Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Zihua Caracol?

Check-in start time: 3 PM; Check-in end time: 10 PM. Early check-in is available for a fee of MXN 500 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Zihua Caracol?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Where is Hotel Zihua Caracol located?

Located in Playa La Ropa, this hotel is within a 5-minute walk of La Madera Beach and Zihuatanejo Bay. Kioto Plaza and Principal Beach are also within 10 minutes.

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Reviews

Hotel Zihua Caracol Reviews

7.4

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 52 out of 237 reviews
Rating 8 - Good. 89 out of 237 reviews
Rating 6 - Okay. 59 out of 237 reviews
Rating 4 - Poor. 27 out of 237 reviews
Rating 2 - Terrible. 10 out of 237 reviews

Reviews

10/10 Excellent

James F

Liked: Cleanliness, property conditions & facilities
My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
Stayed 28 nights in Jan 2026

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.
Stayed 3 nights in Jan 2026

6/10 Okay

Ran

Quite. Good breakfast. Friendly staff. No fridge in the room. Not far from the beach (not on the beach)
Stayed 4 nights in Jan 2026

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.
Stayed 21 nights in Dec 2025

10/10 Excellent

Floyd

Liked: Amenities
I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
Stayed 4 nights in Jan 2026

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean hotel and rooms. Also very lovely staff!!
Stayed 28 nights in Jan 2025

6/10 Okay

Jean

Liked: Cleanliness
Staff very nice, room big with balcony, fridge but it is old - the whole place needs a facelift but ok. Our biggest issue NO hot water & we were there for 2 wks - when we enquired we were pretty much given the brush off, also they had had some issue with electrical or water or something so for days were drilling thru concrete & we had to listen to that for hours on end.
Stayed 14 nights in Nov 2025

10/10 Excellent

Noel

Liked: Cleanliness
Great stay! Great staff!
Stayed 1 night in Jan 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Stayed 7 nights in Feb 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Stayed 5 nights in Feb 2025

8/10 Good

Fern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and garden area. Roof top view is beautiful
Stayed 10 nights in Jan 2024

10/10 Excellent

AnneMarie

The Room is a little tired. But pool area and location is awesome!
Stayed 1 night in Jan 2025

6/10 Okay

Amy

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.
Stayed 5 nights in Feb 2024

4/10 Poor

Attila

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Stayed 5 nights in Feb 2025

8/10 Good

Victor Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ubication near to the beach. Employees are Nice
Stayed 4 nights in Aug 2025

6/10 Okay

Kelly

Liked: Cleanliness
The breakfast was nothing i would chose. The wifi didnt work in the room. No hot water for a shower.
Stayed 4 nights in Dec 2025

10/10 Excellent

Turtle

Liked: Cleanliness, staff & service, property conditions & facilities
Great time it was a good stay a good distance from everything
Stayed 3 nights in Jul 2024

4/10 Poor

Judy

Disliked: Amenities, property conditions & facilities
no plug in bathroom, no hair dryer. Do not give out wash cloths at all no soap. Give you a tv remote with no directions and when i asked they were rude. Went to bar the workers were eatting supper and didnt want to deal with me. Finally gave me a beer. toilet did not flush well this was start of problems.
Stayed 1 night in Feb 2026

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, beautiful neighborhood.
Stayed 4 nights in Jan 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and friendly staff
Stayed 2 nights in Jan 2023

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is lovely

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach
Stayed 2 nights in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.
Stayed 7 nights in Mar 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .
Stayed 10 nights in Mar 2023