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Neodalle Zhangjiajie Wulingyuan

4.5 star property
Luxury hotel with 2 restaurants and a fitness center

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2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Creator video
Garden
Aerial view
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Breakfast available
  • Bar
  • Gym
  • Room service

Room options

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About the neighborhood

Map
Gaoyun Road, Wulingyuan, Zhangjiajie, HU, 427400

What's nearby

  • Wulingyuan Scenic and Historic Interest Area - 18 min walk - 1.6 km
  • Yellow Dragon Cave - 11 min drive - 11.7 km
  • Wulingyuan Scenic Reserve - 22 min drive - 11.5 km
  • Zhangjiajie Grand Canyon - 27 min drive - 28.1 km
  • Tianmen Mountain Cable Car - 46 min drive - 48.4 km

Getting around

  • Zhangjiajie (DYG) - 47 min drive

Restaurants

  • ‪舌尖上的湘西 - ‬10 min walk
  • ‪富正毅三下锅 - ‬10 min walk
  • ‪星巴克 - ‬11 min walk
  • ‪民谣酒吧 - ‬12 min walk
  • ‪中茶世界茶园张家界店 - ‬16 min walk

About this property

Neodalle Zhangjiajie Wulingyuan

Luxury hotel located in Wulingyuan
Golfing on site, a rooftop terrace, and a garden are just a few of the amenities provided at Neodalle Zhangjiajie Wulingyuan. For some rest and relaxation, visit the steam room. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Chinese cuisine. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, a bar, and a 24-hour business center. Guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool
  • Breakfast (surcharge), self parking (surcharge), and express check-in
  • Babysitting (surcharge), a 24-hour front desk, and an elevator
  • Luggage storage, free newspapers, and wedding services
Room features
All 698 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and hair dryers
  • TVs with satellite channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Element All-Day-Dining Re
  • Muslim Sepecialty Restaur

Things to do

  • Children's club
  • Golf
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 7 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 280.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CNY 280.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:30 AM to 11 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Zhangjiajie Wulingyuan Hotel
Crowne Plaza Zhangjiajie Wuli
Zhangjiajie Wulingyuan
Crowne Plaza Zhangjiajie Wulingyuan
Neodalle Zhangjiajie Wulingyuan Hotel
Neodalle Zhangjiajie Wulingyuan Zhangjiajie
Crowne Plaza Zhangjiajie Wulingyuan an IHG Hotel
Neodalle Zhangjiajie Wulingyuan Hotel Zhangjiajie

Frequently asked questions

Does Neodalle Zhangjiajie Wulingyuan have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 6:30 AM–11 PM.

Is Neodalle Zhangjiajie Wulingyuan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Neodalle Zhangjiajie Wulingyuan?

Self parking is available for a fee.

What time is check-in at Neodalle Zhangjiajie Wulingyuan?

Check-in start time: 2 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Neodalle Zhangjiajie Wulingyuan?

Check-out is at noon.

Where is Neodalle Zhangjiajie Wulingyuan located?

Located in Wulingyuan, this luxury hotel is 0.9 mi (1.4 km) from Wulingyuan Scenic and Historic Interest Area and 6.9 mi (11.1 km) from Yellow Dragon Cave. Wulingyuan Scenic Reserve and Zhangjiajie Grand Canyon are also within 16 mi (25 km).

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Neodalle Zhangjiajie Wulingyuan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 22 out of 38 reviews
Rating 8 - Good. 10 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 1 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Eline

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, location, bath. Things that were missing, an english map from the National park and the Spa was closed
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
除了沐浴用品不是每天补充、泳池没有开放外，就是皇冠假日酒店的水平。环境设施都不错，服务一般。
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

Liked: Cleanliness

Good location but definitely not 5 star

The superior room is a good size and it was maintained well. The check-in service was quick, easy and welcoming. The food and beverage service is below par - the staff are do not manage well when there are lots of tourist groups, there is a lack of direction and experience for staff, when handling big crowds. Breakfast time is hectic without allocated seats, food is not replenished quickly enough whilst some guests are allowed to take multiple plates and take food away for later (!). The food is also not good quality either. Room service menu is limited and we had no drinks list provided. Swimming pool and changing rooms were not clean nor open on time. More of a 3 star hotel which is disappointing for an IHG hotel. There is a tourist desk in the lobby and even though they are an outsourced company, the service from them is lacking too.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
閑散期（年末年始）に行ったので、外は寒く、客はとても少なかったです。そのため、シャワーのお湯がぬるかったのですが、丁寧に対応いただきました。（水をしばらく出しっぱなしにする(笑)　）　 部屋にはバスタブもあり、とても快適でした。
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Wulingyuan. Nice big room. Near to Wulingyuan attraction
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Big room and quiet, comfortable bed but temperature of swimming pool is cold.
Stayed 3 nights in Oct 2019

6/10 Okay

hongbing

Liked: Cleanliness, property conditions & facilities, room comfort
酒店早餐很差！
Stayed 2 nights in Sep 2019

10/10 Excellent

Rahamat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel to stay and relax

Great hotel
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

TROYcalifornia

Liked: Cleanliness, staff & service
Night shift check-in manager LEON was awesome. He is one of the few hotel managers in China that speaks & understands English fluently. He went out of his way to make sure my trip has the most memorable one. Hotel location is pretty much city center and about 20mins walk to the national park.entrance. Love the bathtub very nice for photography. The reception area very attractive. Hallways big & clean. Breakfast needs more western items. Pssss.... morning manager ZASON was great, too. He helped & guided me to get to my next attractions & destinations. Overall, very happy staying here. I’m given this hotel 10 stars. Thank you management.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

So so service

One female, pregnant manager was very nice and helpful but other people at the front and another manager were not helpful at all, not looking for a solution and just saying they don’t know something or they don’t have something. They were also too chill and unconcerned about the guests, chatting amongst themselves.
Stayed 2 nights in May 2019

10/10 Excellent

Keet Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a hotel with good service and convenient location

The service was excellent, the breakfast spread was good and delicious. Bed and room comfortable and quiet. Locality is at the Zhangjiajie TianZhiShan entrance about 5 mins by car. Parking is free and easy. Walking to the main street is about 5 mins where u can find food and to do some shopping. If you wish to have a easy way to tour zhangjiajie park with little walking, we did it by parking our car at the basement car park at the tianzhishan entrance. Paid the entrance fee of 228 yuan per head, take their shuttle bus to the cable car (72 yuan per haed) station up to tianzhishan, spectacular view. From there take the connecting shuttle bus to He Long park where there is a McDonalds and more sight seeing. Connecting again by bus provided to tian xie di yi qiao and skip the sight seeing there if u are not energetic, instead ask for direction and a 5 min-walk to take the bai long tian ti (lift costs 65 yuan) down to base station, at the base of the lift, take the shuttle bus again back to the tian zhi shan entrance where the car was parked. All in all u need about 5 hours. In this sense, the hotel is central to the planned activities. U may also drive up to another xin mu kang park entrance westward and the drive is scenic and relaxing, it's free as u are not entering the park. It's a 1 hour leisure drive. We enjoyed our stay in Crown plaza and it's very restful. We had dinner in the restaurant too and find the food good.
Stayed 1 night in May 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property located conveniently by the entrance of the National forest park and also right by a theater with great performances.
Stayed 3 nights in Feb 2019

8/10 Good

Ting

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

Myungwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Lena, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leider hat es am Gang nach Rauch gerochen. Hotelpersonal war etwas verwirrt, war der festen Überzeugung wir hätten ohne Frühstück gebucht, was nicht der Fall war. Als Entschuldigung haben sie uns dafür Obst & Cookies aufs Zimmer geschickt. Sie waren nicht in der Kage uns ein Taxi mit Taxometer zu bestellen sondern nur eines mit fixem Betrag. Das Hotel an sich ist schön, sehr nah am Parkeingang und nah an den Restaurants.
Stayed 2 nights in Nov 2018

8/10 Good

Lena, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Zimmer, schöne Lobby, es hat aber einen eigenen Geruch
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente

hotel excelente. funcionarios atenciosos e prestativos. quarto maravilhoso, muito confortavel! restaurante buffet perfeito!
Stayed 2 nights in Oct 2018

10/10 Excellent

BERRICK

Liked: Staff & service, property conditions & facilities, room comfort

Great location and service

Crowne plaza is in a great location, just next door to the wulingyuan National park and the nightly performance theater. The manager was very helpful in resolving a mixup regarding 2 twin beds and 1 double bed rooms, I appreciate her help!
Stayed 3 nights in Nov 2018

10/10 Excellent

Sau Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ranked it the best at Wulingyuan.

Location is great. It takes just about 10-minute walk to the entrance of the national park, and about 40-minute ride to the airport. The room is spacious, clean and the bed is comfortable. The air-conditioner works as expected (in contrast to other self-claimed 5-star hotels in Zhangjiajie city). The surrounding environment is quiet, but the bustling area is not far away. The local version of ‘Phoenix City’ is within 15-minute walking distance. The breakfast is great with lots of variety. The reception staff are friendly and helpful. Overall, I had a happy experience.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

First time stay in Zhangjaijie

This is an interesting situation - IHG has built a HUGE hotel in Zhangjaijie, in anticipation of the area eventually developing a big tourism industry. Looks like there is a big mall under construction right across the street - will be interesting to see in a few years. The hotel itself is very nice, feels like it is less than 2 years old, but not busy at all. For the size of the rooms prices are reasonable. Good western food in the restaurant, go into town if you want local/Chinese food. Indoor pool looked really nice, but we didn't have time to try it our. Only complaint is regarding the room cleaning. The carpet seemed to have a lot of stray fiber, and it looks like they don't vacuum the carpets every day.
Stayed 1 night in Oct 2018