Yucatan Peninsula hotel rooms a the Fiesta Americana Hotels & Resorts

"Had a great week here. Staff was amazing"

"Good sized room. Decent restaurant choice. The hotel is looking a little tired. Excellent staff. The biggest issue is the towels on sunbeds without people using them. We experienced unused sunbeds with “reserved towels” for 4 hours. The hotel doesn’t enforce its rules which can lead to guest confrontations."

"Excellent staff"

"Breakfast was okay not many to choose from mostly station and Mexican breakfast. The specialty restaurants, such as the seafood dinner and Italian was great food. Very delicious."

"Pool area was nice. Rooms are a bit dated but we did get maid service daily if not twice daily. Beach was small with lots of sargassum. Prices for food and drink were ridiculously expensive. I have to think there are better options. I would not stay here again. "

"Estancia perfecta, lo necesario, la cama muy cómoda, el personal amable y atentos en todo momento, Bacoli fue mi favorito, las bebidas siempre muy buenas, la comida nunca decepcionó. En general, una grata experiencia aquí. La playa privilegiada para toda la familia. "

"The staff was phenomenal, and the food was fantastic."

"Spa was relaxing. And we had partial views of the bay as well as the beach. "

"Visited to celebrate our anniversary and left thoroughly underwhelmed. The property is old and carries a persistent musty smell throughout. Our room had visible molds on the white curtains, closet were very musty, room was persistently humid, with slippery floors and an air conditioning unit that simply didn’t work. Mind you we actually booked Excellence Exclusive Club, which I’d strongly advise against. The only real difference is access to one additional restaurant and bar. The exclusive pool is ironically worse than the main pool, and there’s no pool bar — which defeats the purpose entirely. The beach was poorly maintained and had an unpleasant odor that made it difficult to enjoy. A real shame for a beach resort. Also we there were vendors who were trying to sell stuffs at the beach. Food across the property was mediocre at best — I’d rate most dining options 4 to 5 out of 10. The one exception was Spice Asian Cuisine, which was genuinely good and deserves an 8/10. We specifically mentioned we were celebrating our anniversary. The “special treatment” amounted to a banner on the door, two roses, and a card at dinner. No personal touch, no effort — just a token gesture. The staff were friendly, and that’s the nicest thing I can say. We came here to try something different. We won’t be coming back"