Yucatan Peninsula hotel rooms a the Fairmont

"Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return. "

"Perfect "

"Place was excellent. Clean great service and location beach and pools amaIng"

"Very friendly Personnel, great service."

"The room was cleaned daily. I requested an extra blanlet and they brought it promply. Loved the view from the balcony"

"This was a great experience! The beach is awesome and not too busy. The pools are amazing and cater to different tastes—high energy or R&R. The food is high quality at the Sea & Stone restaurant and reasonably priced for a resort. The Sports Bar menu was limited during our stay (New Year’s) and we thought it was just okay. Cancun has many great options for food so that was not an issue for our family. Staff were friendly and helpful. The breakfast is really excellent as is the room. We had a beautiful view of the ocean from the room on the 5th floor and could hear the waves —a nice backdrop/soundtrack to our vacation. During our time in Mexico we stayed in 3 hotels. This was by far the best. Would come back!"

"Well stocked bar, beach front view, very friendly staff. Safe surrounding areas to go for a stroll. Great resort to stay at."

"All the staff like Manny our butler, Diana who is an amazing bartender making cocktails that wow you. The staff are always approachable with a smile. The resort is clean and well maintained. All the restaurants have delicious food and best service. Entertainment was good too, since we stayed for New Year Eve. The spa experience was so relaxing. Thank you to all the staff members from cleaners to servers. "

"The personal was the best "