"Stayed at this property over Mother’s Day and I did not know what to expect because after I had booked it, I read the reviews and they were very mixed. Very glad that we stayed the course because our experience was pretty excellent. The only thing that could be approved upon was the check-in. We arrived very early in the morning and of course our room was not ready. No problem. We would just hang out around the pool until check-in time at 3 I especially booked this hotel because I am a platinum on Expedia and we were supposed to get VIP benefits however we really receive any of those at 3 PM they had a huge amount of people trying to check in so we were passed up multiple times even though we had been waiting since about 11 AM and it was officially check-in time other than this, Everything was great. The food was not life-changing. Good and consistent and very edible. I will say I’ve stayed at countless other secrets properties, and this hotel had by far the best buffet quality out of any other secrets chain. The real reason to book this hotel is for sure the beach despite the whole Riviera and Maya area having issues with Sargasso because of the location it’s naturally protected and there was no seaweed anytime we were there. The service from every employee we came across was excellent. Everyone was very kind and helpful. We did not have a bad experience with any employee & service at the beach and the pool was both very quick. Overall, really great stay and I’ll book again."