Luxury Hotels in York, England

"spotles room and extremely friendly staff"

"Staff very nice & polite "

"On-site bar and restaurant very good. Very welcoming and helpful staff. Convenient location : easy walks to tourist sites, train station, shopping, dining, and drinking establishments. "

"The reception staff were so welcoming, especially Jen who welcomed us like old friends. So chatty and lovely and a such a great start to our trip. Hotel and room was clean and looked great and just what we needed. Rooms were nice and warm during this cold weather however the hallways were a bit chilly! Would absolutely recommend and will return. "

"Room was a perfect temperature, nice towels and bedding. The tv was well positioned and the water was hot at all times Breakfast was good but some foods could have been a little warmer but that’s often the challenge for buffet service. The range and availability was great though. The lounge and bar are was very well run by professional and friendly staff who definitely know how to deliver great customer service. Drinks and food were all up to the required standard. The reception team were also very helpful and friendly providing good information and a smooth experience "

"Beautiful hotel, very good customer service. Only downside was the breakfast. We were charged £17 per person for a pretty lacklustre offering. My husband requested pancakes which were on the menu for an additional £2.50, so we were expecting a spectacular stack as a result; what he got was a couple of shop bought small pancakes to go with a very dry sausage and one rasher of bacon. Given that everything else was top-notch in the hotel, we feel they should perhaps review their breakfast and invest in some local specialities for the price charged - and definitely not charge extra for a couple of floppy pancakes."

"Great breakfast selection"

"Stayed here before. Always excellent."

"Staff were very nice. The late check in time was an issue. 4pm caused issues for many"