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"The staff are exceptional!!! The location cannot be beat! We had our choices for coffee every morning and loved the people watching. The Summer market was across the street and so so great! Another market is also across the street in the other direction. And then there are THOUSANDS of eateries in every direction. Access to the free tram just a block away. The hotel has every amenity right down to (free I believe) self serve laundry and free sparkling water. The hotel is not "fancy." It is comfortable and practical. I would recommend they change out the very dark carpet in the guest rooms, but it wasn't in bad condition, just dark and carpet is a major dirt holder in general. I would still stay here again and recommend it highly!!!"

"All staff I encountered were helpful & extremely friendly. The Hotel is great, nice room, comfortable bed & the room was very clean"

"All the above and Spacious"

"Was lovely to get a room upgrade, an early check in and a late checkout. Receiving a free bottle of wine was also a great bonus just for booking with Expedia, would stay again!!"

"Great friendly and accommodating staff. Room was well kept to a high standard and breakfast was delicious. Highly Recommend."

"Great"

"This is my 3rd stay and the experience keeps on getting better. Wonderful staff. Clean and spacious room. It is close to places where I needed to be such as The Alfred Hospital, the CBD and St Kilda"

"Jessica enjoyed the staying and getting rest from a long travelling Canada. "

"Always a great experience "