"I booked a hotel for travel from May 29- June 2 to Yakima, WA on May 27, 2026 with Hotels.com for a Hilton Garden Inn downtown Yakima at $132 + tax a night. My hotel was switched to an Americas Best Value Inn at $198.96 + tax a night, with terrible parking and a much lower standard then Hilton.
I was unaware of the Bait-and-Switch until I pulled up my reservation in my email after my plane had landed in Seattle. By the time I reached Yakima, WA at 0200 it was far too late to change or correct my reservation. I booked a new room for the following days with the Hiton Garden Inn directly from their website, as I could no longer trust Hotels.com to do the right thing. Although I did not stay but one (1) night at American Best Value, I was charged the full price of $795 + tax per night for 4 nights. American Best Value refused to refund the nights that I was not at the hotel.
The parking at the Americas Best Value was absolutely terrible and not well thought out.
I was traveling with a cane due to a recent brain surgery, and I had to park a block away from my room. There were no spaces available, nor any handicap parking near the room. The hotel should mark the spaces in front on the rooms with a corresponding number so that there is only one space per room and all rooms would have a designated space."
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