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Balcon del Alferez

3.0 star property
Hotel in Xalapa with a 24-hour front desk and a restaurant

Choose dates to view prices

Balcon del Alferez in the city center offers a peaceful haven with practical amenities. Travelers enjoy in-room WiFi, on-site dining, and services like dry cleaning and laundry. The 24-hour front desk ensures assistance is always available.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is P2,950
P3,481 total
includes taxes & fees
Nov 7 - Nov 8

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

In-room safe, free WiFi

Standard Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Cable channels
In-room safe
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

In-room safe, free WiFi

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Kitchenette
Flat-screen TV
Hair dryer
Private bathroom
Microwave
Minibar
  • 40 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
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About the neighborhood

Map
Prolongación de Allende No. 6., Xalapa, VER, 91000

What's nearby

  • Juarez Park - 2 min walk - 0.2 km
  • Xalapa Cathedral - 3 min walk - 0.3 km
  • Palacio de Gobierno - 3 min walk - 0.3 km
  • Paseo de los Lagos Park - 5 min walk - 0.5 km
  • Los Tecajetes Park - 13 min walk - 1.2 km

Getting around

  • Xalapa Station - 17 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 29 min drive

Restaurants

  • ‪Reformanda - Barra de Café - ‬1 min walk
  • ‪Asadero Cien Zaragoza - ‬2 min walk
  • ‪flor catorce - ‬3 min walk
  • ‪La Casona del Beaterio - ‬2 min walk
  • ‪chan chan - ‬2 min walk

About this property

Balcon del Alferez

Hotel located in Xalapa Centro
Balcon del Alferez provides amenities like dry cleaning/laundry services and a restaurant. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Tour/ticket assistance, a 24-hour front desk, and smoke-free premises
  • A front-desk safe and luggage storage
Room features
All guestrooms at Balcon del Alferez have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Coffee/tea makers, heating, and daily housekeeping

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9.4 out of 10, Exceptional, 71 reviews
The price is P1,970
P2,325 total
includes taxes & fees
Dec 1 - Dec 2
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking; reservations required
  • Offsite parking; reservations required

Food and drink

  • A restaurant

Restaurants on site

  • Hosteria La Candela

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Balcon Alferez Hotel Xalapa
Balcon Alferez Hotel
Balcon Alferez Xalapa
Balcon Alferez
Balcon del Alferez Hotel
Balcon del Alferez Xalapa
Balcon del Alferez Hotel Xalapa

Frequently asked questions

Is Balcon del Alferez pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Balcon del Alferez?

As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Balcon del Alferez on Nov 7, 2025 start from P 2,949.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Balcon del Alferez?

There is free parking nearby.

What time is check-in at Balcon del Alferez?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Balcon del Alferez?

Check-out is at noon.

Where is Balcon del Alferez located?

Located in Xalapa Centro, this hotel is steps from El Agora, Palacio de Gobierno, and Juarez Park. Museo Casa de Xalapa and Xalapa Cathedral are also within 5 minutes.

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Balcon del Alferez Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 76 out of 136 reviews
Rating 8 - Good. 46 out of 136 reviews
Rating 6 - Okay. 10 out of 136 reviews
Rating 4 - Poor. 3 out of 136 reviews
Rating 2 - Terrible. 1 out of 136 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

EVA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación, habitación confortable
Stayed 2 nights in Oct 2025

2/10 Terrible

NAHÚM

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Los garrafones que tienen en las áreas en común para tomar agua, están sucios todos, se ve que los rellenan y no los lavan, tienen hongos, tome fotos, lo reporte y sin el más mínimo asombro contestan! Ok, lo reportamos.. pero no los cambian, no dan alternativas y si así están los garrafones ya no quiero pensar en todo lo demás. Mala experiencia,
Hongos en los garrafones donde toma uno agua
Stayed 1 night in Aug 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi estacia fue mue buena pienso regresar , mi unico tema es que no hay agua caliente en las noches solo en las mañanas
Stayed 1 night in Jun 2025

8/10 Good

Jesús

Liked: Cleanliness, staff & service
Las fotos son más bonitas que la propiedad. El personal es súper amable y servicial. Por el precio y la ubicación vale mucho la pena
Stayed 2 nights in Jan 2025

10/10 Excellent

Ángeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno, limpio y seguro. No recomendable para persona con discapacidad motriz o adultos mayores: no hay elevador y para llegar al centro la calle está de subida. Por lo demás, excelente.
Stayed 9 nights in Nov 2024

6/10 Okay

Chun Pun

Liked: Cleanliness, property conditions & facilities, room comfort

Good location but not like a hotel

I don't think this is a hotel, it is like an airbnb. I arrived at Xalapa around 12 pm from Veracruz, then I was hoping to drop off my luggage at the hotel if my room is not ready. I can only see the sign "Hotel" but do not know where is the entrance. Then there are couple garage doors and at the end I saw a bell which I rang. Someone answered in Spanish (sorry my Spanish is not good), and of course I won't be able to Google Translate to show them what I wanted. They did not let me in. Wait until someone came out from the door then I went inside to see if I can talk to the front desk. There was only a girl (I believe she is the room keeper) and she cannot speak any English. At the end I used my google translate to communicate with her and she told me the check in time is 2pm. No one offered me to keep my luggage so I have to drag my luggage with me (the roads is not flat and lots of steps). So I went back to the hotel at 2pm and rang the bell. They did not let me in and until a guy came out and asked my booking (with Expedia). I said yes so he let me in. So whole check in process was weird. You can only reach them by phone (which no one speaks English). The room itself was clean and big. But it has no fridge. At night time and early morning the traffic noise is loud. Other than that they provide free parking inside the garage. I guess it is good for the local only but not too foreigner friendly.
Stayed 2 nights in Sep 2024

6/10 Okay

Manuel Ventura

Liked: Cleanliness, staff & service, amenities
Cama dura. Mucha luz, las cortinas no cubren la totalidad de las ventanas. Hace falta una mesa o tocador para colocar los artículos personales. Mucho ruido en la zona
Stayed 1 night in Jul 2024

8/10 Good

Jared

Liked: Cleanliness, staff & service

Great parking, location, &price but lacks comfort

Great location and price but the beds were hard and bathrooms tiny, otherwise great place to just get some rest for a night or two but long term I’d choose to pay a little more for more comfort… free secure garage parking next to the room!
Stayed 2 nights in Jul 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right in the center of the city and had plenty of bars and resturants and cafes to chooese from. Had a beautiful view out of the hotel window as well
Stayed 2 nights in Mar 2024

10/10 Excellent

Nurudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente!

Excellent location. Safe and secure place. Great rooms selection options. Very clean..friendly and courteous staff. Definitely would stay here again for the third time.
Stayed 3 nights in Nov 2023

10/10 Excellent

JOSE RAMIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grata experiencia!!

El hotel es sencillo, pero todo muy limpio y ordenado, el personal muy amable y servicial. Su restaurante fue una maravillosa sorpresa. Altamente recomendable.
Stayed 1 night in May 2023

10/10 Excellent

cinthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente calidad por el precio. Y el personal siempre súper amable . Todo limpio y me gusta qué hay mucha luz
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location near the center square. It is a few minute walk to other activities as well. The room was spacious and clean
Stayed 2 nights in Jan 2020

10/10 Excellent

sarai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien en general, buena ubicación, precio. Sin embargo se oye todo el ruido de la habitación superior.
Stayed 1 night in Jan 2020

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fenomenal sin duda un ambiente muy agradable, te ofrece mucha seguridad y te hace sentir tranquilo algunos comentarios dicen que tras las cortinas se puede ver pero no es verdad, todo muy seguro y muy cómodo
Stayed 1 night in Jan 2020

10/10 Excellent

Maria Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Hotel

Excelente ubicación, detrás del parque Juárez en el centro histórico, estuve en una habitación super amplia, la limpieza y atención del personal fue excelente, sin duda cuando regrese a Xalapa, será el Hotel de mi predilección.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacioso, limpio, agradable, mucha luz, mucha ventilación, trato amable y respetuoso.
Stayed 1 night in Jan 2020

10/10 Excellent

María de los Ángeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, muy buena ubicación, con estacionamiento
Stayed 1 night in Dec 2019

10/10 Excellent

Castalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Siempre me hospedaría aquí

Excelente servicio y atención.
Stayed 1 night in Dec 2019

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien atendidos

Excelente trato del personal agradable detalle la cafetera y todo para un buen café por la mañana muy buena ubicación si lo recomiendo y definitivamente volveria
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente distribución de espacio. Muy cerca a zonas de interés. Servicios de primera.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó la ducha 🚿 y la ubicación. El cuarto estaba con muy buen espacio y bastante luz.
Stayed 1 night in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellente!

Great little hotel in the central. Very clean and friendly. Super price!
Stayed 1 night in Mar 2019

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice urban runaway.

Beautiful views from the room, convenient location.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dan muy buen servicio.
Stayed 1 night in Sep 2018