The hotel is quaint and homely; nothing modern. But location is great. From our room, we have a wonderful view of the Old Bridge. And the hotel is right in the Old Town, which is the best location to explore the area and the Heidelberg Castle. But room service has a lot to be improved on. There were a lot of times I would call Reception and no one answers. There is no in-room free coffee or tea and if you call for room service, the price is more expensive, plus you have to pay for room service....
The hotel is quaint and homely; nothing modern. But location is great. From our room, we have a wonderful view of the Old Bridge. And the hotel is right in the Old Town, which is the best location to explore the area and the Heidelberg Castle. But room service has a lot to be improved on. There were a lot of times I would call Reception and no one answers. There is no in-room free coffee or tea and if you call for room service, the price is more expensive, plus you have to pay for room service....
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