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"Nice location but the actual hotel need updating. They have slapped some paint around but it needs a proper refit. Also the beds are very hard"

" The hotel gave me a different room from original booking, the pre parking arrangements did not work. The food in the bar area on Friday night was very poor. The hotel had a power cut on Friday night and building work outside the hotel, which began at 7.45 Monday morning. I had a long discussion with reception about my parking in which he tried to blame a third party and it was my responsibility to sort it out! The only way I could sort this out was by getting a refund and arranging alternative parking. Service not expected by this chain of hotel."

"Kind staff and nice food and drink. Especially the £15.95 deal for pizza and drink. Room was decent but it could do with some better facilities as windows didn't open, no wardrobe and towels kept falling off the metal ball. Sink was also easily blocked due to drainage issues"

"Great staff; fabulous breakfast - so much choice; room a little tired and obvious maintenance jobs needed doing; could do with an extra blanket for the bed."

"The hotel under construction didn’t even said in the website. Woke up in the morning no electricity,no water.and didn’t realised that the housekeeping not make up the room everyday..good job only stay for a couple of days."

"The room was sort of clean but had clearly seen better days. The bathroom was not great. The toilet roll holder had been pulled out of the wall by a previous guest and was just hanging there. The towel rail did not work and was thick with dust, the walls were scuffed and marked for what appeared to be a long time. I like the hotel, have stayed before but they do need to sort out the rooms "

"Good location for the arena. Rooms were small and dated and not particularly clean. The continental breakfast was a poor choice as well. Staff member was always nice and friendly though. "

"Breakfast food was very nice although coffee was poor. Lots of flies in the spa bar area so had to take my drink to the lounge. Abundance of dust on the bedside cabinet shelf. Staff were helpful. "

"The air con smelt like burnt rubber so I couldn’t use it, one of the plugs blew up and damaged my charger and nearly short circuited my phone. Do not stay here, the rooms are stuffy, full of smelly people and the lifts are dirty "