"The hotel is very nice. Conveniently located and having the Hot Springs next door is a plus.
Downside, the rooms are not very sound proof. We could hear the people above us walking around.
I rang reception to get someone to help us with our luggage and no-one came. I eventually went down and got the luggage trolley myself. "
"initially felt the welcome was tarred by treating the customer as wrong. However that staff member did apologise and went out of his way to assist with disability aid. Thanks for that. "