Hotels near Woodlands Mall

"Very clean and the staff were amazing. It was just an issue with the jacuzzi not working. The water was not hot"

"I recently stayed at this property and had a very concerning experience. During my stay, I encountered what appeared to be bed bugs, which I reported immediately and documented. What was equally concerning was how the situation was handled afterward. I was told Kenyon (The Manager) would follow up, but despite calling the hotel numerous times and sending multiple emails, I received little to no communication. It took repeated effort on my end just to get a brief response. When I did connect with Kenyon, the interaction was rude, and extremely dismissive and lacked urgency, which is not appropriate given the nature of the issue. I was also told at the front desk that a resolution would be provided, but there has been no follow-through. Regardless of where you stay, situations can happen. What matters is how they are handled, and in this case, the lack of communication and accountability was disappointing. I would strongly recommend that future guests carefully inspect their rooms upon arrival.. OR better yet.. Just stay elsewhere, not worth the BED BUGS and rude manager. "

"Excellent "

"We loved our stay. Rooms were like a small suite."

"You get what you paid for I didn’t have so much to complain about it"

"Staff was wonderful! Rooms are big and beds comfortable. Ice makers didn't work and there are no microwaves or refrigerators in rooms, but other than that great. Great choice when on budget. Paroled frequently by police so you feel safe."

"Our first time at this resort , no one informed us what amenities or activities were in the “resort “ no info on wha as a family u can do here or near. Staff seemed very unhappy with their job as not very helpful if you are a minority. The room they put us had water in the tub and water was leaking out , when asked how my stay was going thru a text I expressed this to a lady named Jessica and she apologized but no solution or anything . Food was ok but they close the bar at 5:00 pm . The pool gets closed early as well & the arcade is very small and most games don’t even work . I am not quite sure what kind of resort this is but it did not feel like a resort to us. "

"All great "

"Nice hotel "