Hotels near Winter Pond

"This is the second time we have stayed at this particular Hyatt Place. I requested a king size bed for 2 nights and ended up with 2 doubles. When I went to speak with the front desk, there was a long line. I waited for a bit, but she seemed to be the only person. Anyway, we decided to stay in the room. We were on the third floor and the ice machine would not stop beeping. I went to the front desk, still only 1 person and a line. I told them and they said they would take care of it and they did. I could speak with them in the morning. The next morning, the person who helped with the breakfast was wonderful, friendly, kept everyone smiling. I saw that your company could make specialty coffees and went to get one and speak about the room. Again, there was only 1 person and so many people in line. I didn't wait for the room or coffee. The ice machine was beeping again the next night. I called the front desk and someone came up to fix it. The last morning, I was able to speak with the young lady I told her what happened and she didn't say a word except if I wanted my receipt. We left Sunday May 10th. Whomever was working around 11am needs some help. More training, something. Go ahead and secret shop her. She is not good for the Hyatt name."

"Room was very clean, did get some dirty towels though. Breakfast was good, wasn’t very fresh. Staff was nice and parking was good."

"Nice hotel"

"Meh. This property needs some love. Worn carpets, front door on the fritz, leaky ceiling in the breakfast area, broken Nespresso machine, ice maker not working. The buffet was pretty sad - lukewarm coffee, waffles that were barely edible, and just generally not worth the price. I’ve stayed at the other AC Mariott in Somerville and it was MUCH better. Likely won’t book again. On the upside, it’s located next to a lovely walking path. "

"Great services and quick check-in. "

"Absolutely amazing. Super clean, friendly staff and amazingly yummy food. We are definitely coming back."

"The hotel was beautiful. Very open feel and staff were friendly. When you walk in you smell the smoke from the Spanish restaurant instantly. If smoke bothers you, beware as it spreads over entire hotel. The beds are firm which was not great for my spinal issues. Our tv didn’t work and there was no hotel bartender. Had to try and get seat at restaurant to get a drink."

"Necesitan mejorar la limpieza. Me asignaron una habitación en el piso 4 y pedí cambio. Me cambiaron para una del piso 5 y estaba súper limpia. Agradable y cómoda.El personal de recepción muy atento. Además, mejorar limpieza en el primer piso."

"The staff were very friendly and helpful. All around a great hotel for an amazing price. They provided a free shuttle to and from lahey hospital also a free shuttle to drop you at neighbouring shopping areas and picked you up. The room was very clean and smelt fresh! It was convenient to have the buffet breakfast; that was included in the price. The front desk wound arrange a driver to take you to the airport if you required."