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"We had to have our room changed because there was no heat. I was upgraded to a larger room, but we lost our view of the waterfalls. Which was significant to me. They did not charge me for the upgrade. It would have been nice if they had a coffee machine in the room. In order to get coffee in the morning, you needed to go to the hotel lobby. The heated bathroom floors were fantastic."

"The staff were very friendly and hospitable. It showed that they really cared about our comfort during the stay. The room was clean and cozy feeling. It was a great experience. "

"Hot tubs were great. Front facing rooms have a better overall scenic view. Ana at front desk was very helpful & professional. Andrew, the manager was very courteous."

"The property was clean. Staff was responsive and helpful answering any questions. My only issue is personal. I have a sore back from a previous injury. That being said, the mattress was not the best. Overall it was a good experience though."

"Outside lights affect sleep when the curtains are very light-colored."

"Incredible view, gorgeous rooms, comfortable bed, and friendly staff."

"Had I known we would have stayed at a ground floor room (parking lot right in front of it... fact not mentioned during the Expedia booking experience), I never would have booked this place. Stayed awake half the night.... the next door neighbours were loud past 11p.m. despite the hotel's policy.... would not consider revisiting this place. "

"Very helpful stuff and good breakfast "

"Staff was great. My 3 star rating is only because there were no sign ups left when arriving for the 3PM check-in. Without this, for the sauna or infrared room; it leaves you to be "stealing time" where you can..(also feels a bit absurd for the rate you pay.) I had to scramble out of one solo sauna after first finding it empty, because a couple had booked it, and they told me they were also booked for the infrared (double dipping also leaves others without.) Feels unfair for another guest to contend with this. I used the "unscheduled" sauna by the pool, as suggested, which was pretty much always either in use, or had to be shared, ( in concept this is fine for me--but again, would have been nice if I had an opportunity to book my own time, to actually get that.) Food was fantastic. Kitchen has it going on. Although there was no coffee left after my sauna at 9:30AM, I asked & they very nicely got me a cup:) Pool is essential. There's also a hole in the floor of the cabin where the ac duct has to go out, but has an ill fit; I would suggest to property to consider customizing a small plug/screen/something around the duct there (so critters can't just climb in) and it would be a nice detail touch.. I will solve most of this next time by getting a bigger room & arriving earlier. I just worry that's part of the push (buy bigger, spend more.) Loved the meditation hut & apart from these details, had a very lovely time overall, thank you! "