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"Really, really nice staff - makes all the difference when the staff appear to like where they're working. I felt that the staff took a pride in their job and this in turn was passed on to us,the guests. If I get an opportunity to come to Manchester again, this will be my first choice. "

"Great place"

"It was a very comfortable room with everything anyone could require. Not big window which made the room a bit claustrophobic ! "

"I was running late due to airplane delays and re-bookings, the staff went out of their way to pre-register me since I was not going to be there until midnight! Once I arrived I was very graciously welcomed. I have had both breakfasts and dinner in their restaurant. Both the food and service were excellent. My room was a bit smaller than what I am used to but it was efficiently compact and tastefully decorated. I stayed there three nights and after completing a special conference in Wales will stay there another four nights before returning to America. All around a most enjoyable experience! "

"Very comfortable room just enough space for both of us.. The bathroom was clean and the shower was powerful.. really enjoyed our stay "

"We had a really wonderful stay. Everyone was so welcoming from reception to Refuge bar staff, even the lovely guy constantly cleaning the walk ways. Jazz in the Refuge was an unexpected surprise along with the signature clock tower scent. "

"Great location and luxury hotel "

"We couldn’t fault a thing. Excellent room, excellent staff, excellent breakfast."

"Very good, clean room and bed was very comfortable. Staff were lovely. "