Search Town Houses in Westside

"We recently stayed at the DoubleTree by Hilton and unfortunately had a frustrating experience overall. Check-in took much longer than expected due to a very long line, and there were no luggage trolleys available, which made getting our belongings to the room more difficult. Later, when we tried to purchase items from the Grab and Go area, we waited over 30 minutes in line despite only being third in line the entire time. There were only two attendants working, and the service was extremely slow. After finally getting to our room around 10:30 PM, things took a turn for the worse. When we went to adjust a lamp plug, we discovered the outlet cover was not properly secured to the wall. As soon as the plug was touched, the power for the entire room went out. This created a safety concern and left us in the dark. We were then forced to relocate rooms at around 11 PM, which meant packing up all of our belongings in the dark. To make matters worse, we had to wait in another long line at that hour just to get new room keys. Again, there were no luggage trolleys available, making the move even more inconvenient. Overall, the experience was disappointing due to poor maintenance, long wait times, and lack of basic accommodations like luggage carts. We expected a much higher level of service and efficiency."

"Clean room and hallways Convenient parking"

"Quick in and out through valet Great breakfast menu and area with friendly staff. "

"Well run. "

"Room condition was ok, mattress was ok"

"Roaches"

"Check-in was terrible. When I walked in, the man at the front desk was on a phone call. He looked up and barely acknowledged me before turning back to his phone call. When he finally hung up, he barely said anything to me. On paperwork, he pointed where I needed to initial and sign, and then didn't bother scooting it towards me. So I had to reach all the way across the counter to get the paperwork myself. He only gave me one room key, knowing there were two of us. After check-in was completed, he didn't tell me anything about the building, like elevator location, breakfast times or other amenities available. I had to ask where the elevator was. The lady I dealt with later (we were there 2 nights) was much more hospitable, but that man was terrible."

"Clean room and friendly staff."

"Room was clean and comfortable. The kitchen had no utensils, plates or pans. The breakfast in the lobby was pitiful - coffee and oatmeal packets."