Westside Connection Hotels near Grand Rapids

"Fine. Helped us locate a refrigerator for our room."

"My hotel room was clean and very comfortable. Parking was very accessible and the location of the hotel was easy for me to get to John Ball Zoo and Frederick Meijer Park."

"My room was not ready when I checked in, but I was put in a clean room right away, and I was completely satisfied with that. They were very accommodating. The toaster needed to be replaced in the breakfast room, but that happens sometimes. The staff was very helpful and very friendly. I have no complaints."

"All staff very kind and friendly "

"We we unaware that the place was under construction, so bar and breakfast area were closed. Not sure if they were in the process of putting up or dismantling a water slide, but they could've done a better job keeping the area cleaner. One of our rooms bathroom fan would NOT shut off. When we reported it to the front desk, the lady brushed us off and said they've already had maintenance check it out several times, and maintenance could not figure out why it wasn't working. Very annoying when trying to sleep or relax. My mom's room had moldy blankets and staff took forever to vome and change them and get the dirty ones out of the room. Very disappointed in Sonesta. I expected much better. Other staff were very nice, however. "

"Everything, it’s convenient by the airport with the shuttle"

"unavailable amenities"

"Everything and I mean everything was wonderful. The only thing we would have preferred is your bar being open for service other than the customer reception. Thank you for a great stay for the lantern festival."

"Everything okay. I basically only slept here. I spent the rest of my days at the hospital."