Hotels near Westfield Southlake Mall

"Could have been cleaner fridge didn't work "

"Stayed on the 9th floor. Had an odor of bad food or urine by the elevators. The night we chucked in and the next day. Over night a foul odor was emitting into the room At one time, the hotel was premier but that seems to of been a long time ago."

"Propeller wee runningbul amd dowm hallway all noght screaming and smoking tgey had a party on pool wer my daughter had to get out bv tgey brought a whole party in bein disorderly in amd out of Pool so we had ti leave that was whole reason we got the room Im the first place"

"Clean room and friendly staff"

"I didnt stay because the room was dirty upon arrival. They put me in another, same issue. They offered to clean the room so I'll stay but at that point i had to leave. It was too filthy. Hairs in bedding and tub, trash not removed, coffee area not cleaned, no cups, flat pillows, stained bedding, broken chair and ironing board, bathroom lighting was too dim to see anything. "

"The hotel was clean, the staff was friendly and it was quiet and peaceful night."

"I booked a non-smoking room and was placed in a room that smelled like someone locked himself in there and chain smoked for a week straight. The staff was very helpful and placed me in a different room. It too smelled like previous attendees had smoked in that room but it wasn't nearly as strong as the previous room, so it was tolerable. The locks on the two windows were broken (ground floor) and one of them had broke glass as well. If someone on the outside wanted in, they could have easily opened the window and gained entry. The walls and ceiling are very thin and I heard every sound coming from the hallway and above me, making it hard to stay asleep."

"So dirty we left and didn’t stay should’ve gotten a refund but I didn’t even want to argue with staff"

"This reservation was CANCELLED because my room was not available after over an hour past check in time. I left a deposit when I got there, and was STILL charged for the whole night. 4 phone calls later, including a message to the manager got us nowhere. The reservation desk assured us that we would be credited and even gave us a gift for our trouble. I’m guessing she knew we would pay no matter what."