"I had booked two rooms for a one-night stay, and had entered a request for adjoining rooms. When we arrived, we were told that not only were adjoining rooms not available, but they could not even get us on the same floor in the hotel. The check-in agent came up with a plan to put us in a two-bedroom suite for more than double the price of the two basic rooms, and not wanting to leave the kids alone in Vegas, we took that offer, thinking it would be a fun upgrade. The two-bedroom suite was in a great location, but the carpeting in the room was VERY worn. We also found one of the toilets clogged from before our arrival and tried to call for maintenance at around 1:30 AM, but after two calls over the next 90 minutes and promised that someone was "on the way up now," no one ever showed up to help (we did receive a call at 7 AM asking if we still needed help, but after waiting up so late the night before we were deeply sleeping at that time. I guess the good news was that the suite had 2-1/2 bathrooms, so we had a backup plan! The hotel is in a great location, but we were super-disappointed with the reservations and service during this trip."
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