"Check in was a nightmare we waited an hour in an unconditioned lobby for the staff to figure out an error on their end resulting in us being overcharged. It was so hot that my two children and I stepped outside to let my husband handle it. Baby roaches were all over the front steps, so we went back in and sat in the heat. The 7th floor smelled of animal urine. The tub in the room backed up resulting in cool stagnant water while showering . The room phone was broken. The wall AC WAS SOOOO LOUD! It woke us up each time it cut back on. One of the bed linens had brown stains all over the white comforter. Check out was equally as miserable. The day of check out we were charged two separate totals for the one room we were in. All likely due to the same error that occurred at check in. (The lady deleted the information attached to hotel.com that is apparently a big NO NO, resulting in cards being charged over and over. We have now frozen the card and called our bank. As I sit here at 630pm after check out at 0700am I recieved ANOTHER notification from the bank that the hotel that was PAID IN FULL at check in it attempting to charge me AGIAN!! The pool and restaurant were closed and have been for sometime with no real ETA on opening. Breakfast minimal and stale at best. Stale muffins left open to air, cereal, and plain bread or a bagel with a toaster. BUYER BEWARE!!"
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