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"I feel like the staff were bothered if you ask for something. There was 2 towels in a suite for 6. No coffee cups or hand soap. The room was ok but can tell was quickly cleaned with small pieces of trash left in places. Hotel needs work"

"Clean and very friendly "

"Very clean, friendly staff, recent remodeling and updates welcomed. "

"They had no soap for someone to wash they hands let alone shower!"

"My husband and I decided to stay the night at the Grand Amway Hotel in Grand Rapids to celebrate his birthday. We selected a room on the 24th floor. The room itself was average with a typical TV, desk, chair, and king sized bed. The dimmer lights were a nice touch. Unfortunately the bathroom was a huge disappointment. The water pressure from the sink was low and it took so long for the water to heat up. The toilet required flushing three times when just flushing toilet paper because the paper would float back up. The worst part was the shower. The drain was so slow that the water from the shower rose above my ankles while showering. I had to stop my shower several times because I was worried it would overflow onto the bathroom floor. It’s hard to feel clean when water you are washing your body with is rising up over your feet and ankles. While the building itself looks impressive, our room and overall experience with the staff was disappointing. We had stayed at the Marriott across the street six months earlier and were much more impressed with the staff and room, even with being on the 3rd floor. We have no desire to revisit the Grand Amway again. "

"So much fun. It’s like staying at a beautiful resort. Everyone is so friendly and the casino and rooms are spotless."

"The bathroom smelled of urine…there was stained towels…the hotel stunk of cigarettes and marijuana. The elevator was disgusting and not once did staff even try to clean it up. The pillows are terrible and hurt your neck. The hot tub broke and looked dirty. "

"Great location, friendly staff. Room and public areas very clean and updated. Breakfast was good with many hot and cold options. Great stay!"

"I was in town for a concert and chose this property across the river from the downtown core - a short walk away - as the parking was free. A free shuttle to the venue (and pick up afterwards) was a bonus as the weather was dubious. I prepaid for the breakfast buffet which was standard fare but hot and convenient. Our server was lovely. The room was clean and the decor updated. Staff were pleasant and helpful. I would stay here again without hesitation! "