"We were there for our honeymoon and so looking fwd to being at this beautiful and historic hotel. We added special requests in our reservation asking for amenities to purchase for our honeymoon room. No one answered. Emailed hotel concierge. No one answered. Asked check in employee and she was dismissive and ignored us, complaining she was left there alone and didnt know anything we asked. So we asked to speak to a mgr at this point to just ask if we could purchase a honeymoon pkg or anything at all to make our trip special. We spoke to the mgr on duty that night named Cara, maybe - not sure her name. She said she would call concierge and let us know. We never heard from anyone again. So our honeymoon night there was spent stressed out and very disappointed. 😔 Would not recommend if ur trying to arrange to celebrate anything. You will get ignored.
But ..beautiful grounds and pool area. Room was clean and beautifully decorated but bed was awful/very uncomfortable. Great shops inside hotel and a very close walk to riverwalk and shops/restaurants/the Alamo."