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Blue - A Modern Hotel, Ascend Hotel Collection

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Exterior
Room
Dining
Lobby
Living area

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Laundry
  • Gym
  • Parking included

Room options

Check availability for these dates

Tonight

Jul 30 - Jul 31
Check availability for tonight Jul 30 - Jul 31

Tomorrow

Jul 31 - Aug 1
Check availability for tomorrow Jul 31 - Aug 1
Available filters for rooms
Showing 10 of 10 rooms

Suite, 1 King Bed, Accessible, Non Smoking (Efficiency)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed, Non Smoking (Efficiency)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Roll-in Shower, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
1080 Riverdale St, West Springfield, MA, 01089

Restaurants

  • Wood-N-Tap
  • McDonald's
  • Panera Bread
  • Rumbleseat
  • Starbucks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Property payment types

Important information

Property is also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

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Blue - A Modern Hotel, Ascend Hotel Collection Reviews

Reviews

5.8
Rating 10 - Excellent. 109 out of 782 reviews
Rating 8 - Good. 177 out of 782 reviews
Rating 6 - Okay. 161 out of 782 reviews
Rating 4 - Poor. 171 out of 782 reviews
Rating 2 - Terrible. 164 out of 782 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Samuel

Disliked: Cleanliness, amenities, property conditions & facilities
The water park was very nice bit the overall hotel experience was not.
Stayed 1 night in Jul 2022

4/10 Poor

Wanda

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs a renovation

The hotel is in need of a renovation. Wall paper peeling, carpet dirty dust all over the room and bathroom was also dirty
Stayed 1 night in Jul 2022

6/10 Okay

Rosario

Liked: Staff & service, room comfort

Okay Stay

The staff were very friendly. The “breakfast” is a grab-bag option of muffins, granola bars, juice, not a real breakfast bar. We stayed during a day when the water park is not open, make sure you check the water park days if that’s what your going for. The entire building had signs of moisture and light mold due to the water park being indoors. The stay was fine overall.
Stayed 1 night in Aug 2022

6/10 Okay

Damian

Liked: Staff & service
Needs a general renovation and upgrade- in some places the hallway was potent with cigarette smoke and the carpet in the hallway needed to be cleaned. The room was clean with clean sheets and that was good because I was concerned on the walk to the room it may not have been as nice as it was based on the rest of the building’s appearance.
Stayed 1 night in Oct 2022

4/10 Poor

Helaina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property did not match the description at all. Our room was dirty and had to be switched. However, the staff were understanding and helpful
Stayed 1 night in Aug 2022

6/10 Okay

Noah

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Jul 2022

6/10 Okay

Matthew

Liked: Staff & service, property conditions & facilities, room comfort

Room 241

Water park was closed, and was told "its on expedia.com" by the manager... (it WAS NOT posted) Room stunk of previous smokers No TV Shower curain rod was bent, so had to make adjustments to close shower curtain
Stayed 1 night in Jul 2022

2/10 Terrible

John

Disliked: Cleanliness, amenities, property conditions & facilities
They will double charge you to check and they don’t care if you do pay at hotel they will take your full amount for rooms hours prior to being able to check in and place a hold on your money and then make you pay again for the room absolutely ruined my weekend
Stayed 1 night in Jul 2022

4/10 Poor

desiree

Liked: Cleanliness, amenities, property conditions & facilities
What i didn’t like! Pool was dirty taste very salty. The walls were green probably from algae. The hours should b all day. The guest should not be charged to go in the pool. Breakfast should be served just like is advertised or it should be explained when booking if there is breakfast or if there is not. Everything else was good
Stayed 2 nights in Jul 2022

4/10 Poor

MICHELLE

Disliked: Cleanliness, amenities, property conditions & facilities
The whole building had a strange odor, which was worse in the room. The pillows were flimsy, the check in took far too long, and one of the staff was wandering the lobby playing music very loud on their phone. Got a soda from the soda machine, selected Diet Coke, but got a ginger ale, and it was warm. The only route to our room from the lobby was through the now defunct “water park” which was an eye sore.
Stayed 1 night in Aug 2022

4/10 Poor

Jesus, Haverhill

Disliked: Cleanliness, amenities, property conditions & facilities
Overall my stay there was ok. The website shows this great water park and the rooms look good. They have a lot of signs outside in the property saying they are not responsible if your car gets stolen, the water park even though you are a guest, you need to pay to go into the water park. They do let non-guest go in as well. The shower's water pressure was not good, the tv was small and would turn on by itself. Walls are thin, the outside door to the building does not lock. A bad smell was in the hallways, and trash was not taken out from the hallways. They dont do turn down service until you leave.
Stayed 3 nights in Aug 2022

2/10 Terrible

Robyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor

Outside of motel was a mess garbage cigarette butts lawn not mowed. Inside of found a pot joint in the middle of the floor, could smell pot in the hallways and seeping into our room, first time a pool was not included in the price but had to be paid in cash only, pool hours were very inconvenient, no restaurant as advertised, need I go on will not ever stay there again and advising people not too
Stayed 1 night in Jul 2022

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have requested a full refund from the hotel because there were cockroaches in our room. They are refusing refund because we paid through expedia and claiming it was a cricket. I have photographoc proof that it was in fact a cockroach. There was a homeless man that harrassed us as we were leaving early becasue of the cockroaches. Is there anyway you can hel getus a refund from thos terrible experience
Stayed 2 nights in May 2022

2/10 Terrible

Gedeon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse stay ever. My daughter had a room with my grandkids and I had another with my wife, daughter, and grandson. Dirty bathroom, no manager on site, no WiFi, everything closed when it states otherwise on line. No breakfast buffet either. They suck all the way around. I checked out a day early because I wasn’t gonna go they a miserable time and no refund back from the place or Expedia. Do t waste you money. Too much $ to be stuck in your room all day n night. They get 100 - 0’s from me.
Stayed 2 nights in Jul 2022

4/10 Poor

Regina

Terrible disappointing experience

Over priced for such a mediocre stay. Pool hours are not catered to people who actually stay at hotel rather to those who purchase guest passes to use pool. The water in the bathroom/shower didn’t get hot, the walls were crumbling, and the floor had not been vacuumed. Our second night our room’s cable went out (not the biggest issue but still annoying) and all the lights in the halls and stairwells went out and stayed out for the rest of the night. We were especially disappointed with the “breakfast” that was supposed to be included with our stay which only consisted of tiny bags of dry cereal, apples, and small muffins. Overall very disappointed with our stay and most definitely would not recommend this hotel to anyone.
Stayed 1 night in Jul 2022

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
It took 15 mins just for someone to be at the front desk, got to room and it was so hot a/c would not turn on and temperature was stuck at 78°. Tried contacting expedia immediately but because “front desk was closed” i couldnt get a refund and go to different hotel. I had to wait another 15 mins for someone at front desk to help with a/c. Tv was only allowed one channel. Garbage’s were overflown out front and it wasnt very clean or appealing. Then in the morning the cleaning person walked in without knocking at 10am an hour before checkout. We were so upset. One of the worst experiences ive ever had
Stayed 1 night in Sep 2022

2/10 Terrible

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid the Clarion

I checked in with my family and within 10 minutes checked out. The person behind the desk made it a point of stating “Marijuana smoking in the building was forbidden.” I’m sorry what??? So we proceeded to go to our room only to be hit with the smell of pot as we entered the side door (a stairwell entrance). The room smelled heavily of harsh cleaning chemicals. The thumping of music they the walls was intense and the kids running down the halls ( even after the water park was closed). Was too much. We left without a refund ( I tried to call Hotels.com for about an hour to see if there was any chance to refund my money to no avail as their system never could recognize my reservation number.) drove down the stree to the Courtyard Marriott where it was clean and the front desk to be nice discounted our stay once I mentioned we had booked a stay at the Clarion. We even decided to stay another night as it was too nice not to leave and rush home after going to Six Flags. By the way my reaction to Six Flags was… Meh?
Stayed 1 night in Jul 2022

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities

Thumbs down!

The place had no elevator. We had to drag our luggage up two flights of stairs. It took a half an hour to check in two rooms. Totally inefficient and annoying. The place was dirty and aged. I would not recommend this hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

Robert

Stayed 1 night in Oct 2022

2/10 Terrible

vytautas

Disliked: Cleanliness, amenities, property conditions & facilities
property is in terrible condition, brickwork crumbling, carpets dirty and old, washroom only partially painted = overall the building is very old and dirty - horrible - did not feel safe - would never stay there again
Stayed 1 night in Sep 2022

2/10 Terrible

charlaina M

Disliked: Amenities, property conditions & facilities
This hotel stated they jad a pool. The pool is only open from Friday at 4pm thru the weekend. I planned on using the pool and could not. They stated there was a restaurant ? It was closed. The outside of the hotel was very un kept and the inside was not much better. The manager would not work withe either to discount my stay...
Stayed 1 night in Aug 2022

6/10 Okay

Dawn

Disliked: Property conditions & facilities

Inconvenience

They don’t state the pool is closed on certain days & that was the main reason for my family booking this trip at this location
Stayed 2 nights in Aug 2022

6/10 Okay

Choi Yui

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

8/10 Good

Anaisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lagoon and water park

It was a good stay. Staff was friendly, room was clean and comfortable. The only thing that I didn't like was that I booked through hotels.com and the third party didn't know that the water park is only open on the weekend. I planned my stay there because of the pool. It being so hot out I wanted a place with the pool so the 3 kids could cool down. Other than that everything was good. Also it just says free breakfast, it was a continental breakfast, bagels and danishes. I always like to know this ahead of time because my two filters were a place with a pool and breakfast. Usually places will say continental breakfast so that the customer knows.
Stayed 2 nights in Aug 2022