West of The Strip hotel rooms a the Independent

"Room was spotless and staff were courteous. A coffee maker in the room would have been amazing"

"yes"

"Clean room staff everything "

"yes"

"The property itself is still under construction but you actually can’t tell from the outside. The building is very striking and only once you go inside and explore a little you’ll see there are few things still being constructed such as the rooftop bar, and a restaurant they are trying to make somewhere in the first floor. The first night I checked in, the process was very smooth and easy. I was allowed to do an early check in at 8 am( for a decent fee). Initially the digital key on my phone couldn’t get through the lobby security doors and I needed to ask for assistance getting to my room. Then I had four physical key cards that also didn’t work when they first gave it to me. Both of those issues were resolved very quickly after I voiced that I needed help getting them to work. The staff is very nice and polite, but I think they kinda expect you to know a little more about the place than is first initially clear. I think a pamphlet of all the amenities available to you, as well as how some things such as trash services work would be very helpful to people to who just arrived and are trying to gather their bearings. Overall the experience was so enjoyable there that I would 100% go again and I highly recommend others to go too. Even after I had my initial issues, everything was resolved so fast I almost forgot I had issues to begin with."

"Something else. My room (#132A) was clean, quiet and peaceful, but the 7 days I stayed at your resort the maintenance engineer was not able to fix the A/C. Actually he really didn’t try. There were other issues as well. I reported the problems but the front desk clerk nor the maintenance engineer seem to care. See the below problems, (1) The A/C wasn’t working properly (blew cold air constantly), so I asked for the A/C to be turned off and bring me two blankets. (2) The bathroom toilet handle was loose. Maintenance never came in to fix it. (3) Bathroom door wouldn’t shut. (4) Bathroom sink knobs needed to be tighten. (5) Bathroom tub wasn’t cleaned. (6) left wall coming into the room was damaged (chip paint/poor fixing of the wall). Whoever previously fixed the wall did a poor job. I could have done better job. (7) Kitchen sink faucet was very loose. Had to turn faucet in the opposite direction to get hot water. (8) Bedroom window edge was dirty. "

"Convenient, quiet, friendly staff"

"Front Desk staff are in unbelievable helpful and courteous. 1st-3rd shift Front Desk Receptionist and Management are beyond wor"

"Everything was nice"