West Kissimmee hotel rooms a the Independent

"Renovated rooms much better than older villas. Beware of “other charges” that come up on your bill at the end. "

"We enjoyed our stay at this property. Although a little dated the staff was super friendly, breakfast was great lots of choices, and the rooms were clean"

"The cottage was beautiful. It was so clean and nicely furnished that it almost felt brand new. We looked access to all the resort amenities, including H2O Water Park. "

"Love the staff. Very comfy"

"We were expecting a Compliment breakfast and all you had was restaurant menus."

"Yes"

"We loved it. Old decor but very clean and neat."

"Really nice experience, I stayed at the renovated rooms and was one of my best experiences visiting Orlando so far"

"When I called the hotel to ask if there was a security deposit of incidental cost they told me no, that a card to put on file was only needed. When we arrived at this location, then it's an entirely different story. The reason that this really troubles me is that being a black man with dreads in a bun, it makes me wonder if things like this are profile related? What else would make sense? I had a credit card and paid for the room in advance. Additionally this limited the amount of money we had allocated to spend for our youngest's birthday trip. Veey troubling. The policy should be the same across the board. Floor in the bathroom was worn, uneven, and some portions not attached (Room 2306) so be careful. The room was generally good as most Holiday Inn Express and Suites that we have encountered. Breakfast was better than most. "