West Kissimmee hotel rooms a the Diamond Resorts

"Got to my room after a long day after the parks and realized that there was no power in the bedroom. The TV didn't work, the lights didn't work, the ceiling fan didn't work. Absolutely no power in the bedroom at all. I called the front desk over dozen times and nobody responded, and the voice mailbox was full so I couldn't even leave a message. Around 3AM I just completely gave up, slept for a few hours and left. When I checked out the next morning they asked me how my stay was, and I explained to them what happened. They basically said "oh, sorry to hear that. would you like your receipt printed or sent to your email?" I didn't make a big deal about it, but you can't really treat your guests that way and expect repeat business or a positive review. It leaves a really bad taste in my mouth. I had a pretty significant problem that I spent hours trying to fix and nobody seemed to really care or bother to answer the phone when I needed help. it's a nice property, don't get me wrong, but good luck to you if you need assistance. nobody is coming to help you. I really feel like some sort of compensation is necessary here. The stress and aggravation involved really impacted my ability to enjoy this visit. If you want to reach out and fix this for me, feel free to do so. Otherwise, there's just no way I'll ever stay here again."

"Awesome ppl like wendy and Margaret and erice that help us move yo a voean room"

"Absolutely loved this property! We will be back"

"Business friendly. Pet friendly. Clean room. Lots of staff at facility."

"Room was ready by 1p but they charge $10 an hour early check in fee. Normal check in was 3p. Room was missing a few things & was able to get "

"The room was clean, the hotel was quiet and breakfast had good options. The renovations are okay but not completed. My room needed some drywall repairs and a better seal in the door. The ac unit is older and noisy. Dont take the theme park shuttle bus unless you want to drive around for 45 plus minutes, they’ll tell you it takes 15 minutes to get there though. We let them know we missed my son’s band performance because of their bad information. They blamed the bus company and took no accountability. We had asked for assurance in advance and they kept saying no problem, 15 minutes to get there. "

"Very child friendly"

"If you are looking for a safe,, clean place to stay with your family… you may want to keep looking. Our check-in was good other than they said we were “upgraded” to a different home. This home we were placed in was not one I would have chosen if shown pictures and given the choice. This home was a “downgrade “ according to the pictures from the original home we booked. There was a shooting involving multiple cars in front of our house the morning after we arrived. I am unsure how these people got in a resort that requires you to scan a barcode while staying there?? When we inquired with the front desk after informing them of the shooting that took place, as to whether people within that neighborhood live there fulltime, we were told no… there are most certainly people who live in those homes fulltime according to the owners we spoke with. Not sure why we would be lied to?? It has been a week at this point that I requested to have a manager contact me, and have yet to still have them contact me. As for cleanliness, the beds and bathrooms were up to satisfaction. However the kitchen, dining room, and living room needed attention. Kitchen has a mess splattered in the corner, dining room chair ( pasta sauce? ), and the couch needs to be shampooed. If you want your hot tub to be hot, it is an extra $60.00 U. S./ day for the heater to be turned on. We were unaware of this, as we did not see anything on Expedia stating this resort upcharge . "

"Complex was clean and quiet. Pool was nice. Hot tub was not open "