Pet friendly Hotels in West Jefferson, North Carolina

"False advertisement. Advertised a hot tub and heated pool. Heated pool had no heat and was unbearable. Hot tub was down and staff said they were on it but other guest told us it was shut down by the health dept. Staff was nice but lied about a known issue. There was trash from the guest before. Dirt and rotten food under desk, curtains, bed edges. Window was fogged over between the panels. Couldn't even see outside "

"The staff made this worth staying at. We were in town for a soccer tournament and it was just me and my kids. The front desk staff were so kind and helpful. When out of towels in the pool, he personally brought in the number of towels we needed for our large group. The women at the front were great with my needy kids and so kind when something was sadly not working. The only downfall was the elevator broke the second day and the pool had to close early one night because of a minor cut from a guest. The hot tub jets didn't work one night, but we're fixed the next day. The staff tried everything they could to make accommodations, and one even offered to help my kids carry their items up the stairs. Amazing staff. Close to everything. Will definitely book here again for the next tournament ."

"Great place and I loved the fireplace in the room, it was a little chilly for May and we built a fire and were very cozy. Will stay again very soon."

"The first room we were given had a broken TV. The second room had a broken sink drain, shower drain andbthe TV had pixel lines running vertically every 1 inch. Internet speed was slow and TV only had about 4 channels. Thankfully i brought a HDMI so I could share my phone screen. One male staff member was very cordial but the rest were lazy, worthless and did not understand English well. I refilled the coffee and hot water urns both mornings at the sub par breakfast. The staff were to lazy to handle the breakfast area and stood watching while guests were disappointed until I took care of it for them. Then, no onensaid anythingbas I helped myself in andniut ofnthe kitchen area directly in view of the front counter. Even a "sorry your not allowed back there" wouldnhave been more understanding than the ignorance and blindness to the situatuion. If not for the one gentleman who checked us in, I would rate this stay as the worst accommodations I've ever had. I forgot to mention the vending machines were broken and we had to go the the hotel next door for drinks."