Luxury Hotels in West End, West Grand Bahama

"I really wanted to like this hotel because it has clear potential, but unfortunately my experience was disappointing. The unit that I was in felt like it hadn’t been properly maintained in years. It looked as if it was cleaned and they forgot about it. There were dead insects in the room, and overall it just didn’t feel sanitary or cared for. Because I am somebody who travels with Lysol and disposable sheets I didn’t make as big of a fuss as I could have. To make matters worse, basic amenities weren’t up to standard. The lighting in the main bedroom didn’t work at all, complete darkness! I had to call maintenance just to get it addressed. That’s something that should be checked long before a guest arrives. Maintenance man was very friendly! Came in and got it done. I was also surprised that they charge extra for WiFi, which feels outdated, especially considering many guests are international travelers who rely on internet access to stay connected. When I called the front desk in disbelief the staff sounded as if I offended her. With proper upkeep and attention to detail, this place could be great, but as it stands, it fell far short of expectations."

"Wrong room when we checked in no silverware in room room needs upgraded lizard came in under door that big of a gap"

"The rooms were very clean and the staff were pleasant and helpful. Didn't want to leave, can't wait to plan my next visit."