West Douglas Hotels near Kalamazoo

"The room was clean, the beds and the pillows were comfortable, the shower/bathroom were clean. The TV worked just fine, but you may need to manually turn it on. "

"No warm or hot water in shower or kitchen sink told front desk they did nothing for me didn’t move me rooms didn’t offer refund they wouldn’t even answer me "

"Parking was good and the pool was closed due to it being out of season "

"Decent litchen. Some utensils. Free coffee. Nice staff. "

"The hotel was clean and great, nothing to note about any of that aspect. However, I paid for this hotel through hotels app in February. Show up, send my husband in to check in and he comes out with an 800 charge on his account. We park and I go in to sort it and they really never give me an answer but they refund after I show them my reciept of payment etc, and said they had us staying until Monday which wasnt the case, my account did not reflect that, and the 800 still didnt add up even if we were staying that long. Regardless they fixed it. The next morning we check out and my husbands card is AGAIN charged 217 dollars, I go back in and they said the original card had declined which was my amex, so that didnt check out and they said I had to contact hotels.com. I went outside, called and they were able to refund again because my card had been charged, in February when I paid... so moral of the story the hotel was clean and fine but they would not stop trying to make us pay for the room again. "

"Nice room for a reasonable price"

"We had a family emergency so we had to leave the first night, therefore did not partake in the breakfast. The day manager that my husband spoke to was so kind and accommodating since we had to cancel our 2 remaining days. The kitchen lacked supplies, the evening mgr said guests steal the flatware, dishes etc. she was able to get flatware & dishes from another room. Bathroom soap, shampoo dispensers were empty, which she filled for us."

"The staff here was like being at home. Marlene and her team set the bar for guest appreciation. From the front desk greeting to folllow up in the bar restaraunt we felt like we were invited to dinner and drinks. Frank the bar tender served us dinner and even cheese cake in the lounge area. Food was excellent both dinner and breakfast. Everything in the room worked and was spotless. Add this one to your stay here list"

"The rooms were very large and the suite included a microwave, dishwasher, fridge, and coffee maker along with cutlery. The buffet breakfast was amazing. So many choices. The pool was not operational when we were there which was a bummer. The hotel front desk staff were friendly and helpful. "