Wells Hotels

"Pool doesn’t work, breakfast was fair, it’s an interstate hotel. "

"We had a great stay room was clean thanks"

"The office staff was very friendly and helpful. She came to help us turn on the tv set when we couldnt figute it out."

"Excellent to stay, everything was nice"

"I chose this hotel after reviewing it online, particularly because of the pool area, which looked like a great feature for my three kids who were traveling with me. Unfortunately, the experience did not meet expectations. Upon arrival, I was required to pay a room deposit that was not disclosed anywhere on the website. That was frustrating, but I moved forward with the stay. We planned to use the pool during our second night, only to find that it was out of service. While the hot tub was still operational, that wasn’t a suitable substitute for young kids who were specifically looking forward to the pool. Since we were staying for four nights, I decided to address the issue at checkout, hoping for a reasonable resolution. When I spoke with the manager, I was told that I should have mentioned it earlier and could have been refunded and left. That response was disappointing. Suggesting that I should have uprooted my family mid-stay due to a maintenance issue on the hotel’s end is not a reasonable solution. Beyond the pool, there were several maintenance and quality concerns throughout the room. The bathroom flooring was coming up, and the bathroom door was delaminating and falling apart. The refrigerator did not have a proper freezer, though items would freeze if the temperature was set to maximum. Additionally, the website advertised a continental breakfast that included items like eggs and bacon. However, during our stay, breakfast options were limited. "

"We stayed here twice on our round trip travels. Second time had a room that didnt need repair. Very comfortable room and beds. Will stay here again when traveling through."

"Room & bathroom was clean & fine. Smelled of some sort of chemicals & toilet seat was broke or not installed properly. "

"Friendly check in but run down, no towels, bad plumbing."

"We ended up leaving and losing all our money as the hotel would not refund us. There were dead bugs all over the room, the sheets were thread bare and looked extremely old and unsanitary. The wallpaper was peeling off the walls, the ceiling had prior water damage and was cracked and peeling as well. The carpet was stained… overall the building was in extreme disrepair. None of us felt comfortable laying down on the beds or setting our belonging on the floor. "