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"Good customer service "

"Front desk staff were extremely helpful and kind. Our room was ready early which was also very nice. It ended up being terrible weather during our stay so we tried to book some spa services to stay out of the weather. The spa didn't answer, but then did call back to inform us they didn't have any staff actually on site and would have to call them in. They couldn't actually tell us if we could book an appointment until the next day and asked us to call back. The next morning called back to try again-but no answer. We had breakfast in the lovely dining room-decent food and very nice waitstaff. Also had dinner in the lounge. The cocktails were delicious, but the food was so-so. There was a large conference and I think the kitchen might have been overwhelmed-food took forever to come and was just not great "

"It was bad. The view was nice. There's no free wifi. There's free wifi at McDonald's. This is a couple hundred a night minimum place. Call front desk and no one will answer. No room service. No pool. Restaurant doesnt serve lunch. Breakfast is something ridiculous $$. We had to be moved, bc of a huge leak coming out of an electrical socket over the bathtub, middle of night. They moved us in the AM and we had to repack and transfer everything (cribs etc). Asked for a refund for at least that one night. Each person i spoke to said yea yea sure i got you and would never call back. They just say oh what can we do we got you its Expedia you booked on oh so we can't refund but we'll see how we can do this....silence. dont book 3rd party. Dont book sheraton pentagon city, except for a view. Very weird hotel. Front desk was also rude to my fiance. Sheree was very kind and Asya (sp) was very helpful on check in. "

"Clean property and convenient location for getting around DC. The breakfast was great and staff was friendly."

"I had an amazing day. The hotel is actually very gorgeous. The lobby is wonderful, there’s a Starbucks right in the lobby in the staff is top-tier. I love my room. I was upgraded in. This location is wonderful. I absolutely look forward to coming back and staying longer."

"Staff did not do anything to stop the children running up and down the halls and stairwells at all hours of the night."

"Clean room, great staff "

"This is a ‘no frills’ option; but if you are sightseeing like we were the bedrooms had everything you needed. Bring earplugs as you are on a busy corner. But you are SO well situated to walk to all the sights and get the metro to/from Dulles and bus to Georgetown. Would happily stay here again. The staff were all extremely helpful "

"The hotel was great. About 6 blocks from the White House and a mile walk to the Washington Monument. The staff were extremely friendly and very attentive to us. Always greeted us with a smile. We ate dinner about two times and it was great. We had espresso in the morning with Carlos and he was very attentive. "