Vilanculos Coastal Wildlife Sanctuary Hotels

"Our stay was lovely. The staff were super nice and kind. They welcomed us in such a warm way, as well as for the farewell. The atmosphere was great. The food was exquisite. I was there with my mom and we had a lovely time. We can only say positive and good things about the hotel and their staff. We can’t wait to come back already! Isabel & María José"

"The air-conditioner wasnt working properly and when we complained the 2nd day the caretaker asked us to request for a refund and leave the hotel .We were ok with it but realised the hotel policy on the websites we used for booking had stated that they was no refund for our booking for whatsoever reason.When we informed the caretaker he insisted we cancel w the website which we refused.He called a colleague and later agreed to settle our money for the remaining days we were supposed to stay. We left the hotel and a few minutes later he followed us into town and stopped us and started making accusations that we didnt pay the hotel and we were frauds and started issueing threats stating he will report us and will not cross the border back home .We tried to show him the proof of payment send by the booking website and visa card used but despite all that he kept insulting and humiliating us in public.The worst of his reaction was when he told us to leave Mozambique and never to visit his country again (we felt discriminated and attacked because we were foreigners).This incident traumatized our experience and visit. "

"We had a 5 night stay in Dec25. The staff were very welcoming and warm, with a smile. The buffet breakfast was simple but nice, and there was a Chef cooking individual egg facility for omelettes, etc. The hotel buildings, layouts, terraces, beach access and 2x pools were fine physically, clean and presentable, offering sun and shade. Our room was of good size and had a great little balcony to sit out on. However, the Management need to prioritise resources to ensuring reported faults are attended to promptly, so that guests are not lacking in functional amenities (eg. in the room). We had reported 5 issues, of which none were fixed before we left. Perhaps it is our taste in music / ambience, but we found the attractive bar area swamped by the TV sports channel, only being watched by the barman! And the restaurant background music was quite lound and bassy, of a modern hip genre, not in keeping with the colourful colonial style of the buildings. We enjoyed our stay, but it could be so much better if more thought went into the audio ambience and ALL room functionality worked."