Hotels with Spa in Viggianello, Basilicata

"What a joke. They advertise all these wonderful amenities and when we arrived there was absolutely nothing available. No spa, no beach, no tennis, no laundry facilities, no hair salon. We would never have stayed here if we had know. When we complained they offered us a free drink! I have complained through the hotel and the refuse to respond and tried to get a refund from Expedia with no luck. Don't go to this hotel if you are expecting lots to do.....there is nothing!"

"Amazing value for the price, the breakfast and dinner buffets were great"

"This hotel doesn't like guests! The staff were surly and unhelpful. Example 1: Swimming in the pool, being yelled at by the staff and told to get out - the rules say that you can't swim unless you are wearing a rubber skullcap (circa 1950) - both men and women! Not owning one of these means you can't swim, which was exactly what was happening - see the photo. The hotel was full, but no-one was swimming. I had to go to a local beach. Example 2: the 'fully stocked bar fridge' contained exactly 4 small bottles not what was listed. See photo. The notice said that putting anything else in the fridge would 'force' them to come up and charge you euros 5.20 and turn the fridge off. See photo. Example 3: Restaurant: couldn't get a booking before 9PM, and the first course didn't arrive until 10:15PM. The second course came about 2 minutes later, so had to be put somewhere warm, then they mislaid one of them, so one had to be eaten while they tracked down the other. Example 4: asking at breakfast (which, BTW, is not recommended) for a cup of hot milk, was given cold - I said I asked for warm, was told it WAS warm so I demonstrated it wasn't by putting my finger in it. Was told they couldn't do warm, so I pointed out the button that said warm milk, so she ungraciously deigned to press it. Example 5: the Bar is not open until mid-July. No coffee tea in room. There's lots more - but the bottom line: avoid this place. I was SOOO glad to leave."