"This was by far the worst hotel experience I've ever had.
My friend and I were locked out on our balcony at around 1:00 AM because of a faulty balcony door lock that the hotel had clearly failed to inspect or maintain properly. We were trapped outside in our robes in the cold for approximately 40 minutes. During that time, the hotel did not call 911 or emergency services, despite the obvious safety risk. The only person who showed concern was a kind resident in the building across from us, who threw us a blanket because she could see we were freezing.
When the maintenance worker finally arrived, he brought a ladder and attempted to get us down in what felt like an extremely unsafe manner. He also refused to drill the door open, even though all of our belongings, phones, and personal items were locked inside the room. Instead of focusing on the emergency, he was asking us where we were from, which felt completely inappropriate given the situation.
We were not able to get back into our room until nearly 3:00 AM.
To make matters worse, the manager acknowledged the seriousness of the incident and promised us a refund. The incident occurred on March 5, and as of May 29 we still have not received it. We have followed up multiple times and have been repeatedly passed back and forth between the hotel and Expedia. The hotel told us to contact Expedia, while Expedia informed us they never received anything from the hotel regarding the promised refund. At no point has either party taken"
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