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"First the key wouldn’t open the door to our camping pod. Second, we arrived around 6pm only to find out there was no power in half of the pods. Being 20 degrees Fahrenheit out, we were forced to sit in the community dining area. No message from host or anything regarding this issue. Multiple groups of people were in the same situation as us. All we were told was there was an electrician on their way to resolve it. Electricity wasn’t restored until 11pm… only a very small space heater was provided in the pods which was not sufficient enough to comfortably sleep. The lock also froze so we were unable to latch the door. We ended up booking a different hotel and so glad we did. Tried messaging and calling the property about the issues and still haven’t heard back here a week later. DO NOT STAY HERE! Maybe in the summer it would be great but this place shouldn’t be advertised for winter stays of there is not sufficient heat. "

"Excellent"

"You are able to see the ocean between the two mountains when looking from the front of the building. The husband and wife running things were personable and friendly and very helpful."

"Beautiful, charming hotel. Loved our room overlooking the horses and the sunset. The staff (Victoria and crew, including the friendly chef), were wonderful. Don’t miss the spa, it’s included and was perfect after all day driving the Golden Circle."

"The staff were soo friendly and accommodating!! "

"The hotels location is incredible; close to not one but two waterfalls plus other great attractions. Dont go to the black sand beach with all the tourists because the hotel has access to your own, private black sand beach. The staff was warm, professional and accommodating. They come tell you or grab you from the dinner table (as they did with us) when the aurora was showing! The rooms were small but nice. Only complaint about the room was the bathroom sink; it was too small that any time we washed up we got water all over the place! The food was delicious however the menu is small so if you’re eating dinner on site more than 2 nights in a row you may get bored. Overall, we would absolutely recommend Umi!!! "

"A superb location and a clean and tidy place. The rooms we had seemed fairly newly refurbished which were comfortable. Be warned it is a places intended for high volumes of guests like coach parties. We opted not to have the buffet dinner which when we returned and saw it was a good choice Vik is only 15 min drive away. Breakfast was a good spread but the cooked food was cold and the dining area reminded me of being back at school. Overall a comfortable place for one night in a lovely location. Friendly staff but we were not their typical target audience."

"Warm and spotless room with everything we needed. Good selection for breakfast. Staff were very helpful and cheerful."

"Anna was so welcoming. The room and location was excellent and the hot tub was perfect after a long day"