Vallehermoso hotel rooms a the Independent

"Ambiance is so good especially for children."

"Very basic but the pool was really nice! Check-in was very time consuming and problematic. There was a Security Guard who thought we had the wrong location.. then he checked and directed us around to the back of the property where we met with hotel reception staff who could not confirm My registration and had to call their boss to get us a room. The room was not really ready because they say that they were not expecting us! "

"Place is beautiful and rooms were amazing. This was by far our favorite place to stay. There are 2 staff and they will help with anything you need and cook if you’d like. There is security posted overnight, although it did not seem unsafe at any time. The property manager Brian was amazing. Would highly recommend. "

"Stay was reinvigorating, staff attitude are great. Foods are sumptuous. Enjoyed our stay. "

"The staff were great. The maintenance and upkeep was poor. Things worked but, for example, the walls would be patched and not repainted. The property is older. For the area it's ok. The location is right around the corner from the market and 7/11."

"I was told they would provide a refund for my reservation that was moved to smaller, less expensive location but never received the refund. "

"My wife and I stayed here for a few nights and really liked it here! As we arrived to the place we weren't sure if we were going to get what the pictures looked like or not because it's off the main road a ways and you go through the local neighborhoods to get there. But once we got to the resort it was beautiful! The hut we stayed in too was very fun and authentic feeling. Being right next to the beach and having your own little seating area beneath was great. The food was very good and the staff did a great job making sure our needs were met and helping to adjust anything to our needs! It was very nice too to be able to arrange activities through them such as hiking Osemña peak, canyoneering, and more. They also had some friendly pets that were a nice surprise! The one part that was rough was the heat at night. The hut didn't have AC and only a ceiling fan and a standing fan. We were hoping that being by the sea meant we would get a nice breeze but that wasn't the case. There were also plenty of bugs that come with the hut that aren't really avoidable. You do get a net to sleep with but it also blocks any wind from the fans which kind of defeats their purpose. Definitely wouldn't recommend staying in that for more than a few nights, but just 1-3 would be perfect! There were also some nights where the dogs were noisy and interrupted our sleep. Overall we loved it and would love to come again and stay in a different room with AC next time 😅"

"This hotel was not registered online booking with your hotels.com. thus the booking offers was not accepted by the hotel palau for my 7 days stayed.. I ended up paying the complete full rates of 11,850pesos. This should not be happening. The refunds exercise should be implemented to customer like me..."