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"Our room had no soap in the shower or for the sink. There was no ice bucket. When I called the desk, she told me she couldn’t leave the desk. I went down and she found me some soap, but no ice bucket. Finally one of the floor attendants got us one. We stayed 2 days, when we’re gone for the day and came back our room was not cleaned, no new towels. I asked about this and they said I needed to request to have the room cleaned. No one told us this at check-in. I had to ask for towels since they only gave us one bath towel to begin with. The front desk staff was very unhelpful. I would not stay there again or recommend to anyone"

"Hotel is conveniently located with easy access to the park, transportation, and food."

"Very clean"

"Pros: 1. Rooms are in impeccable condition, super nice, and big. 2. Nice view of the river. 3. Walkable distance to the falls and eateries. 4. Well lit parking space and safe. Cons: 1. Breakfast option is limited. 2. Service is very poor and unbelievably slow. The hotel was packed and we had to wait 1.5 hours to be served. At one point, the manager, front desk staff, and anyone that they can hold off was serving, totally unprofessional. 4. The cleaning crew got the entire dirty trolly out for cleaning the tables, unbelievable! Definitely need a professional who can manage the restaurant and dining service. 3. One of the families was not served for long time and when inquired, one of the front office lady staff was extremely rude! Not to ignore, rest of the front office staff was extremely nice. 4. Bar closes early and no good option nearby. In summary, the hotel is super clean and spacious. If they can upgrade their restaurant and most importantly the service, it can be the #1 hotel around Niagara Falls. "

"Muy bien todo"

"Easy to get to the airport very early in the morning "

"Air conditioner wasn't effective, didn't feel safe"

"its ok"

"Breakfast wasn’t replenished until we alerted staff there wasn’t a person working in that area to anticipate the needs of travelers. "