Search Apart Hotels in Upstate New York

"Wonderful hotel, nice and clean"

"Disappointed. First time visiting. Most of the water rides were close. Lazy river only fun the kids can enjoy. Hate the fact that you are in a water park and you need your phone to order food. Smh"

"The front desk staff was great, but the room was lacking in house keeping. The pull out couch had disgusting stains all over it. I had to go to the front desk and ask for sheets and blankets for my daughter to sleep on the pull out couch. There were none in the room. I also had to go to the front desk for toilet paper. Nothing in the bathroom at all. The shower had a huge glob of red hair in the drain. The towels and wash clothes were all stained or dirty. The pool was lacking in supervision. Adults and teenagers jumping from the spa into the pool. Doing flips over top of young children. No clean towels in the pool area, I had to go to the front desk and ask for some. He pushed out a bin full and asked me to take it to the pool area. Other families complemented me for being a life saver. The bathroom located near the pool absolutely disgusting. No paper towels or toilet paper. Feces nothing sprayed all over the toilet and floor. Absolutely disgusting! We took our child back to the room and let her swim around in the Jacuzzi tub we had in our room. Which I had to wipe down with Clorox wipes and rinse prior to her getting into. The tables, ice bin and window sills were dusty. I'm absolutely disappointed and we will not book again. Of all the complaints I made the older man at the front desk was very understanding and tried to fix the problems as soon as possible. Not sure if it's understaffed or just has lazy housekeepers. "

"We had to change our room three times. The toilet had a leak, we had problems with the keys getting in to our room. And the front desk lady was mad with an attitude. I would never book with them again. "

"It was a pleasant first stay. Staff was friendly. Tower view from our room was nice."

"Helpful staff and transportation to the airport was timely and helpful"

"The hotel was under construction during our stay, which would not have had an impact at all, but the elevators were covered in drywall dust. the back door to the parking lot was left propped open at night and we only saw one staff member during our stay. The room smelled like body odor - a lingering scent that remained throughout the visit. There was no body wash or conditioner in the bottles in the shower. You had to use your hip to get the lock on the door to engage and the heating system was difficult to control. I think our room was one of the renovated rooms. The bathroom was clean, but the smell of the room as well as the weed smoked in the adjacent / adjoining room was dreadful. Perhaps just a moment in time for this well located hotel."

"Rooms were clean"

"The property always meets my expectations. The staff is wonderful."