Upper Thérien Lake

Helpful staff

My experience with this booking was extremely disappointing. From the time I booked through Expedia to my arrival at the property, I encountered significant issues. Before arriving, I attempted to contact the property using the phone numbers provided, but I was unable to reach anyone. When I sought assistance from Expedia, I did not receive meaningful support. As a result, I was left waiting outside the property for an extended period in an area where I did not feel safe. During that time, I experienced a threatening encounter, which was very distressing. Despite explaining the situation and providing supporting documentation to Expedia afterward, I did not feel that my concerns were taken seriously or resolved appropriately. I was charged for the reservation even though I was unable to access or stay at the property. The experience had a significant impact on my well-being and caused substantial disruption to my life. Based on my experience, I cannot recommend booking this property or relying on the support I received in this situation.

This Hotel is Downtown Calgary, parking is not free. You can park in a Lot outside, across the street or underground for a fee. Hotel is great, very clean and easy to access amenities. Groceries and shopping are across the street. My only issue, that cannot be controlled by the hotel, is that it is downtown and that comes with the same issue that most cities are having currently, homelessness. It was relaxing, paying for the undergorund parking allowed you to come and go and not have to worry about the immediate surroundings.