Hotels near Upper Pump Room

"The best part of the hotel was the location - you are steps away from multiple restaurants and pubs. Easy access to local sites and within walking distance to the train station. The staff was very kind and helpful too. The lights in the hallway went on as you walked, which was good for saving electricity, but it felt kind of dark though."

"First impressions were not great and it was downhill from there. No greeting, were made to feel we were interrupting the receptionist and we were told that because there were two bus groups staying the night that it might be a problem having breakfast when we wanted in the morning. While our room was clean, it was akin to a motel room, almost identical to the actual motel room we stayed elsewhere the next night. The property feels tired, long overdue for a facelift. Breakfast was a waste of time. When we arrived two staff members were too busy having some kind of heated discussion to acknowledge us, so we stood there awkwardly until they were finished. The young girl then waved us to an area vaguely, clearly wishing she was elsewhere. We did too once we saw the ‘food’ on offer. Wet scrambled eggs are never appetising, the sausages somehow tasted floury and a number of items needed replenishing. Tables weren’t being cleaned leaving new guests no clean or set tables to choose from. Bus tour group guests were leaving their dirty plates on the buffet and filling their water bottles with juice from the dispensers. The staff we did encounter were morose and some seemed on the verge of tears. My husband didn’t even have his morning coffee once he saw the state of the long overdue for a clean out sugar bowl."

"Very convenient location, good breakfast and helpful staff. "

"OK for a night away to get your head down, room was clean but the hotel is tired."

"This is a dirty hotel. Just one tip, vacuum the rug once a day and it would look much better. The pictures in the for the hotel do not match the current state. Would not stay again."

"Very clean, close to everything"

"I cannot rave enough about my stay at the Castle! The staff were friendly and accommodating. The food, both dinner and breakfast were superb ( the sea bass at dinner was delicious and the black pudding was to die for!) The room was immaculate and beautiful (we stayed in the Oak Suite). If you can stay there for sure!"

"The hotel is very dated but clean and served our needs for a stopover during a motorcycle tour with plenty of parking for the bikes. Breakfast was plentiful and the haggis was amazing. Not much to do in Strathpeffer but we found a lovely little cafe a few mins walk away "

"Very disappointing stay. Check in is very late (4pm) . Room was not Classic Double as booked. We got a dark prisonlike cell with no view of outside world . Heating didn't work ( but was fixed - thx ) WIFI didn't work . It was separate to main building. Breakfast also disappointing Staff very nice & helpful"