Upper Normandy hotel rooms a the Best Western

"We had a really bad experience at Mercure Rouen Centre Cathedrale. The service in the restaurant was among the worst we have seen in all our life. In the end when paying the bill the guy had the cheek to ask us we wanted to sign a separate bill for the tip as he could not add the tip to the main bill! We firmly and politely said no. That experience just ruined our whole stay and we cannot give any better marks than what we have done. We would appreciate it if the hotel could reply and include an e-mail address to a manager to whom we can send a more detailed feedback of our experience."

"Overall I would recommend this hotel which has comfortable rooms and is conveniently located to explore this interesting town. Staff were all pleasant and very helpful. The restaurant food in the evening was delicious. However breakfast was disappointing. It lacked healthy options other than eggs. All the cereals were processed, including the ‘muesli’, bacon & sausage were overcooked & greasy, even the yoghurt was sweet. Such a shame given the high standard of food in the evening. Would have given top marks otherwise "

"Great trendy hotel centrally located. Room is small but has everything you need. Helpful staff and very reasonable price. Would stay again"

"Room was perfect for our 2 nights. Walk to major sights. Paid undercover parking. Breakfast was really good."

"Ideal location to see Dieppe. Although the public areas were really good, the room was a little tired. Free public parking opposite which was ideal."

"Easy parking in the old town. "

"Good communal areas, nice room , decent breakfast"

"Decent breakfast, good walking distance to sights. Dinner was good. Parking garage was a bit nerve-wracking to get into but nice to have a spot. Staff were pleasant."

"Beverage facilities in room inadequate No milk Only herbal tea When asked for milk was told would have to get from restaurant !"